Banquets Server, Conference Services

2 weeks ago

London, Canada Wyndham Hotels & Resorts Full time

Dolce is now seeking a Banquets Server, Conference Services to join our team at Dolce Ivey Spencer Canada in London, Ontario.

**Job Summary**:
The Banquet Server, Conference Services is responsible for providing quality guest services that includes meeting rooms set-up, maintenance and teardown, plus deliveries of coffee break services, etc.

**Education & Experience**:

- High School diploma or equivalent and/or at least one year of progressive experience in a hotel or a related field required.
- Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point.
- Adaptable to learning new and customized software programs
- Must be able to work variable shift, weekends, holidays, and special events, as needed
- Must have extensive knowledge of the area and be able to give directions clearly

**Physical Requirements**:

- Flexible and long hours sometimes required.
- Light work - Exerting up to 50 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
- Frequently is required to talk or hear.
- Ability to stand during entire shift.

**General Requirements**:

- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

**Fundamental Requirements**:

- Oversee and supervise the classroom and Hub areas
- Assist the F&B and Guest Services Managers
- Provide hours of operations for all restaurants, lounges and shops within the hotel.
- Provide information, maps and directions as required.
- Maintain lobby reader board.
- Maintain all property brochure racks, order and restock when necessary.
- Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
- Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.
- Communicate all daily functions and their location in the hotel in order to assist and direct guests.
- Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
- Assist the front desk when needed.
- Assist guests with retrieval of packages.
- Show meeting rooms and group spaces as needed.
- Oversee cleanliness of meeting rooms.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Dolce Ivey Spenc

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