Virtual Care Product Manager

2 weeks ago

Toronto, Canada Teladoc Health Canada Inc. Full time

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

**Position Summary**

This role commences as a 1 year contract, and has the potential to extend further out

Hybrid position: 1 to 2 times a week at our downtown Toronto office (depending on business needs)

**Role and Responsibilities**
- Contribute to the strategizing, planning and execution of the Product Management team for Teladoc Health Canada
- Develop and lead product feature improvements (new and existing enhancements) with the operation and commercial teams to inform product roadmap for telemedicine and EMS
- Align with the broader product strategies and whole person care (WPC) thesis of Teladoc Health via annual and quarterly PI cycles establishing a methodology for prioritization.
- Support translation of product feature requests into requirements, acceptance criteria and ensuring a robust value proposition is articulated. This includes documenting relevant materials including user journeys, timelines, etc. in confluence, product board, JIRA, etc.
- Support product director in PI planning and execution cycles as well as identifying and managing KPIs
- Ensure ongoing communication with product, operations, and commercial teams regarding PI status. Support dev and user research teams in engaging internal stakeholders for user testing, etc.
- Manage key project risks and issues, including appropriate escalation to sponsors and leadership to include product management, commercial, and clinical Operations.
- Establish evaluation plan to ensure PIs have intended impacts (process and outcomes), monitor and analyze data for telemedicine and EMS.
- Proactively manage and prioritize analysis and facilitation activities across key project initiatives.
- Work collaboratively with the appropriate user research, content, developer leads to ensure product initiatives (PIs) that are executed.
- Keep stakeholders involved by gathering input and communicating progress. This may include stakeholders from sales, account management, product management, operations, IT, Information management, clients/partners, etc.
- Support commercial team in translating customer/partner customization requirements including branding/white labelling, integration and eligibility working closely with US team to harmonize requirements with the global platforms for the two products

**Qualifications and Education Requirements**

**Required**:

- Bachelor’s degree required (additional years of work experience may be substituted)
- **Minimum +2 to 5 years of direct relevant work experience in product management (**Product management experience within healthcare settings a strong asset)
- Strong analytical and consultative skills.
- Experience working collaboratively with business users, and technical teams in multiple geographies.
- Expertise in relevant business software (Microsoft Office Suite), product software (product board, confluence, JIRA, Miro, FIGMA)
- Previous success in leading product development projects in complex business process environments.
- Self-starter mentality with experience working with remote teams.
- Excellent written and verbal communication skills and stakeholder engagement

**Preferred**:

- Master’s Degree
- User design and facilitation training
- Salesforce Experience
- SAFE knowledge is a plus

**Why Join Teladoc Health?**

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Telad

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