IT Tech I

**Shift: Friday to Sunday evenings + 1 evening of your choice during the week. Full-time**

**General Summary**

IT Tech I participates in all phases of planning, designing, procuring, deploying implementing and sustaining IT infrastructure. The incumbent will assist in creation and implementation of standardized, repeatable, automated Infrastructure support processes to ensure availability, accuracy and timely completion of all projects and operations break/fix issues. He or she will also set up and configure new IT Infrastructure equipment, including but not limited to: switches, servers and firewalls with assistance.

**Primary Responsibilities**
- Assist in all phases of planning, designing, procuring, deploying implementing and sustaining IT infrastructure.
- Follows established Infrastructure support processes to ensure availability, accuracy and timely completion of all projects and operations break/fix issues.
- Rely on instructions and pre-defined guidelines to perform the functions of the job.
- Follow corporate vision, mission and values in daily activities. Follow the highest ethical standards in all activities undertaken.
- Assist in the collection of requirements and performing gap analysis of project requests as it relates to Infrastructure from the planning stages to implementation.
- Ability to rack and stack/connect various IT hardware components and perform necessary cable management procedures.
- Configure network devices, servers, and storage devices with direction/supervision.
- Assist in the documentation and tracking of IT Infrastructure hardware during the deployment process.
- Participate in the implementation and maintenance of asset disposition process including annual asset inventory.
- Develop and maintain broad awareness of the hardware, software, and networking components of the company systems Strategic System Architecture.
- Establish and maintain strong working relationships with customers, co-workers, the business community, consultants, contractors, and vendors.
- Follow established change management procedures relating to all Infrastructure related moves, additions, and changes.
- Maintain and document all tickets and change requests submitted by internal and external customers.
- Develop and maintain broad awareness of the hardware, software, and networking components of the company’s strategic system architecture.
- Stay up-to-date on current and future Infrastructure technologies, capabilities and trends.
- Work with sustainment teams to establish, maintain, and update the strategy (methodology, processes, standards, tools, services) used in implementing supply chain IT Infrastructure equipment for continuous improvement.
- Assist in the creation of documentation for completed projects that can be used by support teams for future troubleshooting.
- Required to be in the emergency cell phone rotation for out of hours support.
- Flexibility in schedule to cover other shifts of the IT Team as needed.
- Other duties as assigned or requested.

**Qualifications - External**

**You might be a great fit if.**

**Education/Experience**
- Cegep - Technique Collegiale diploma and 0-2 years of relevant experience required.
- Working knowledge of Windows OS, Windows server platforms, and networking concepts.
- General understanding of Data Cabling Media.
- Excellent analytical and problem-solving skills.
- Customer service driven.
- Strong team player.

**Physical/Cognitive Requirements**

With or without accommodation:

- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to manipulate, handle, or feel.
- Ability to sit/walk/stand for up to 12 hours per day.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

FedEx Supply Chain will provide accommodation to applicants and employees with disabilities. If you need accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

Job ID: 50668

Schedule: Full-time