Salesforce Product Owner

3 weeks ago

Mississauga, Canada McKesson Canada Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

**Job Summary**

Salesforce, the Customer Success platform, and world's #1 Customer Relationship Management platform, empowers companies to connect with their customers in a whole new way. Our Pharma Distribution, Retail Banner Group and Biopharma teams have a broad portfolio of innovative partners and members working towards growing and maintaining customer relationships. Salesforce is utilized as the team's central customer relationship and communication channel that supports our business, improves our effectiveness, and evolves as the market and our needs evolve. We are strengthening partnerships by focusing on areas of growth by using "Opportunities", "Programs", "LEADS", and other channels within Salesforce, to deliver a transformational member experience. We are creating an agile and more competitive Pharma business equipped to serve in a dynamic, external environment by improving our strategies and performance.

**Section A - Specific Responsibilities**

Responsible for working with the Salesforce Product Director with all aspects of the development and implementation of Salesforce initiatives.
- Lead and manage on-going Segment Function roadmap plan with Business Leaders that aligns to business goals and strategy. Areas of focus include:

- **Salesforce Usage & Integration**:Implement processes to continue focus on training, orientation, usage guidelines, key features, and change management.
- **Reporting & Measurement**: Develop, implement, and disseminate required reporting and dashboards.
- **System Maintenance & Governance**: Implement process and manage resources to effectively manage and maintain the platform.
- **Priority Enhancement Management**: Lead the agile Salesforce priority and implementation of enhancements. Actively monitor the progress of Salesforce. Assess enhancements and develop resolutions to meet productivity, quality, and business satisfaction goals to prioritize with other business unit requirements.
- **Future Opportunities**: Engage with external suppliers, industry experts and other McKesson business units to capitalize on future opportunities.
- Manage the agile prioritization with cross-functional agile US Scrum teams to ensure the platform evolves and continues to be functional.
- Develop project plan supporting enhancement development life cycle (requirement gathering, requirement translation to Tech, prioritization, UAT, training, adoption, communication plan and go-live).
- Develop visible, standard, automated, and repeatable adoption metrics
- Manage appropriate Report and Dashboard access with appropriate folder structure
- Collaborate with Sales Operations, MDM and IT to lead the processes implemented to maintain and govern the CRM platform.

**Section B - General Responsibilities**
- Implement processes to continue focus on training, orientation, usage guidelines, key features, and change management.
- Engage with Sales, account teams and senior management to develop, implement and disseminate required enhancements.
- Implement processes and allocate resources to effectively manage and maintain the platform.
- Engage with external suppliers, industry experts and other McKesson business units to capitalize on future opportunities within the platform.
- Develop detailed work plans, schedules, project estimates.
- Conduct meetings and be responsible for project deliverables with cross-functional teams.
- Collaborate with training teams and act as the Subject Matter Expert to Sa

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