IT QA Analyst Ii

Position Description:
**Purpose of the Job**:
**Primary Duties and Responsibilities**:

- Define test strategy and test plan based on software development plan.
- Design detailed test cases based on requirements and test plan.
- Setup and configure necessary test tools and environments for test execution.
- Participate in the continuous improvement of test processes and methodologies.
- Participate in team-based projects, many of which may be matrix managed.
- Prepare test report, provide initial issue analysis, and contribute to defect prevention.
- Perform testing of new features as well as regression testing of existing system to ensure high software quality.
- Undertake both manual and automated testing.
- Implement/improve build test processes, environments, and scripts.
- Maintain high quality environments for testing - UAT, SIT etc.
- Provide off-hour support to avoid any service impact to the customer.
- Other technical duties as assigned.

Qualifications:
**Qualifications**:

- A degree in Information Technology / Computer Science or related disciplines e.g. engineering.
- Solid knowledge of software quality assurance methodologies and tools.
- Solid experience of Load and Performance Testing, SIT and UAT.
- Technology experience in JavaScript, Java, SQL, Batch/Shell scripting, Apache Tomcat, VMware, Microsoft Windows and Linux OS.
- Solid understanding of highly available architecture and experience supporting mission-critical services.
- Knowledge of Scrum/Agile software development process.
- Self-motivated, self -learner, able to deliver on time and able to work under limited supervision.
- Strong problem-solving and analytical skills, coordination skills, and interpersonal skills.
- Mobile and Web debugging and inspection tools i.e. Firebug, Charles Proxy, Fiddler, etc.
- Strong skills in Jira, Agile tool, source controls tool
- Git.
- Mobile iOS and Android testing - emulation and device.
- Excellent verbal communications and writing skills.
- Familiarity and experience supporting the Government of Ontario IT Standards (GO-ITS) is a plus.
- Bilingual (English/French) is a plus.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.