Agent Des Services Spécialisés, Recouvrements

3 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Agent des Services Spécialisés, Recouvrements, Services Spécialisés | Skip Officer - Recoveries and Collateral Management

**En quoi consiste l’emploi ?**

Vous devrez assumer diverses responsabilités, notamment celle de rechercher les clients introuvables dont le produit de crédit ou de carte de particulier est en souffrance, tout en réalisant d’autres activités de recouvrement visant les comptes en souffrance. Vous contribuerez à réduire l’exposition au risque de la Banque.

**Quelles seront vos tâches ?**
- Retracer les clients et mettre à jour les données des dossiers traités dans tous les systèmes pertinents.
- Traiter directement avec les clients tout en faisant et en recevant des appels dans un environnement avec composeur.
- Offrir des services uniformes selon les normes établies afin de respecter les engagements en service clientèle (ESC) de l’entreprise.
- Négocier les calendriers de remboursement directement avec les clients.
- Évaluer les options juridiques qui s’offrent à la Banque et la capacité de remboursement du client.
- Tenir à jour et gérer efficacement un portefeuille de créances à recouvrer auprès de clients.
- Faire preuve de bon sens et de discernement afin d’atténuer les risques et de négocier une solution à la satisfaction du client et de RBC.
- Tenir/surveiller le portefeuille de recouvrement qui lui est confié en réduisant les pertes éventuelles et les pertes sur prêts de la Banque ; évaluer la position de la Banque face à la viabilité de poursuites judiciaires.
- Utiliser efficacement les techniques de recouvrement tout en se souciant de l’Approche Client.

**De quoi avez-vous besoin pour réussir ?**

**Exigences**
- Bilinguisme (français et anglais) requis, car vous ferez régulièrement affaire avec des partenaires partout au Canada
- Connaissance du SRAO, de TS2, du Tronc commun et de l’Affichage client
- Connaissance des produits de crédit et de carte de particulier
- Esprit d’analyse et capacité de composer avec l’ambiguïté
- Excellentes aptitudes pour la communication par téléphone et les relations interpersonnelles
- Motivation personnelle et esprit d’équipe
- Capacité de résoudre les problèmes grâce à une écoute active et des techniques de négociation efficaces
- Capacité d’établir un équilibre entre le service à la clientèle et les risques et pertes
- Aptitudes supérieures en informatique et capacité d’apprendre rapidement
- Capacité de mener de front plusieurs tâches et de naviguer simultanément dans différents systèmes
- Disponibilité pour travailler durant les heures: de 8 h à 21 h Lundi a Vendredi

**Atouts**
- Une expérience préalable en recouvrement.

**Qu’est-ce que vous y gagnerez ?**
- Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d’offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, à favoriser l’essor des collectivités et à contribuer à la réussite de tous.
- Rémunération concurrentielle
- Environnement professionnel et stimulant l’esprit d’équipe
- Programme de formation exhaustif sur les processus et systèmes internes
- Occasion de faire progresser votre carrière si vous avez les compétences nécessaires
- RBC s’engage à accéder aux demandes d’aménagement de travail flexible lorsque c’est possible. Détails à discuter avec le chargé de l’embauche_.
- ______________________________

English

**What is the opportunity?**

You will be responsible for a range of responsibilities included, but not limited to, skip tracing customers that have fallen delinquent, in the personal products and card portfolio, as well as other collection related activity for delinquent accounts. You will contribute to minimizing the bank’s exposure to loss.

**What will you do?**
- Locate clients, and updating of cases worked with all pertinent information on all related systems
- Deal directly with clients while initiating outbound, as well as receive inbound calls, in a Dialer environment
- Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s)
- Negotiate and approve repayment schedules directly with client
- Assess bank’s legal alternatives and client’s ability t

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