Customer Service Representative

4 weeks ago

Parry Sound, Canada Parry Sound Home Hardware Full time

**SALES ASSOCIATE**

**FULL-TIME**

**HOURS: 8:00AM to 6:00PM (Mon - Fri)**

**8:00AM to 5:30PM (Sat)**

**10:00AM to 4:00PM (Sun)**

**JOB DESCRIPTION**:
The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry.

**DUTIES / RESPONSIBILITIES**:
Ensure customers are greeted when they are seen

Determine customer’s needs by asking open-ended questions.

Communicate product knowledge to the customer as appropriate.

Assist customers in locating and comparing merchandise.

Assist customers with finding all items needed to complete their project.

Process special orders for non-stock or out of stock items.

Assist customers with carrying out of large or heavy items.

Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.

Advise the designated manager of shortages, damaged goods, back-orders etc.

Change prices on merchandise, bins, displays, etc. as necessary.

Build special displays and signage for sales, promotions and other special events.

Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.

Always take appropriate safety precautions when cutting pipe, wire mesh, making keys etc., and make an effort to minimize waste.

Help unload incoming trucks.

Keep stock in storage area neat, clean, and orderly.

Participate in regular cycle counting, and assist in taking annual inventory counts

Attend store meetings, training sessions, etc. as required.

Work on additional duties and assignments as assigned by management.

Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

**QUALIFICATIONS**:
Ability to work a flexible schedule including weekends, evenings and holidays.

Friendly and helpful attitude toward customers.

Excellent communication skills.

High School graduation or equivalent.

Willingness to learn.

Mathematical skills.

Prior retail experience beneficial.

Creative abilities for making attractive in-store displays.

Willingness to continually develop professional skills and knowledge base.

Ability to work co-operatively in a team atmosphere.

**WORKING RELATIONSHIPS**:
Reports directly to the Department Manager, or Store Manager.

INTERESTED APPLICANTS, PLEASE SUBMIT YOUR RESUME TO:
**Fax**:705-746-7266

**Phone**:705-746-9621

**31 Joseph Street, Parry Sound, ON**

**Salary**: From $16.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Parry Sound, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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