Lead Server Assistant

3 weeks ago

Toronto, Canada Vela Full time

Additional to your role of providing top-notch service to guests and contributing to a smooth service, is to make sure the values of VELA are upheld at all times. We trust you to maintain the standards we work so hard to set and seek an ever expanding growth of emotional intelligence.

GENERAL:

- Responsible for all server assistant, bar support, and food runner departments
- Manage all dry stock ordering
- Responsible for the daily set up, breakdown and maintenance of the dining room(s) & patio
- Assist in guiding guest's complete dining and restaurant experience
- Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Provide support with table maintenance in all servers sections
- Ensure adherence to Vela’s service guidelines
- Maintain cleanliness of common areas
- Set positive example for staff with full knowledge of food and beverage menu items including the major components of a dish/drink
- Confident and correct use of POS system and payment processing
- Ensure all structural and electronic hardware are functioning optimally for service.
- Maintenance and adherence of all health, safety and sanitation (HACCP) policies
- Verbally explain to employees any menu changes, meal specials, or other factors that relate to service.
- Coach employees on any changes or deviation from the standard operating procedures (SOPs).
- Ensure guest satisfaction by openly communicating with management regarding any guest issues that arise.
- Communicate and report directly to the Restaurant Manager, Restaurant Supervisor, and Bar Manager

QUALIFICATIONS:

- Be as much of an inspiration of positivity as possible, and acknowledge when you're not 100% yourself.
- SmartServe Certification
- Strong service, food and beverage knowledge required
- Detail oriented, organised and professional
- High volume, fast-paced, high profile restaurant experience preferred
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment
- Ability to take constructive criticism, learn quickly and constantly improve
- Strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels

Pay: From $18.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Discounted or free food

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Toronto, ON M5V 2N2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Please describe your interest in the hospitality industry.
- Please describe your leadership experience.

**Experience**:

- restaurant/bar: 3 years (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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