Service Advisor

1 month ago

Redwater, Canada Evolution Mechanical Full time

Evolution Mechanical is hiring a service advisor position for our heavy equipment repair shop in Redwater, Alberta, which is located 30 minutes north of Edmonton. We offer great benefits after 3 months. 100% coverage and Evolution Mechanical covers it completely.

Job details:

- Responsible for shop and field service processes and personnel in the Service Department;
- Supporting and driving all aspects of service in the Service Department;
- Responsible for booking service appointments
- Handling incoming phone calls
- Updating customers of progress of projects in addition to requesting authorization for jobs
- Invoicing jobs in the shop in a timely manner
- Proposing solutions to better streamline our internal processes as they relate to the Service Department
- Reporting systems in the Service Department
- Timely and proper flow of paperwork coming from field Service for invoicing
- Developing Service Competence in all areas of Service
- Implement internal systems to ensure the timely flow of paperwork through the Service Department;
- Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls
- Provide timely reporting to senior management to increase level of communication from the Service Department

Responsibilities might also include:

- Research repair history to verify correct services are performed.
- Warranty Tracking and processing, Claim for Warranty or Policy on applicable repairs.
- Administrative duties as assigned
- Organize orientations for sites
- Tracking inventory of fleet

**Job Types**: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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