Transit Security Dispatcher
1 week ago
**Transit Security Dispatcher**
**Job Number***:
**46806**
Edmonton Transit Service, in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher (TSD) is a safety critical position and first point of contact to citizens, staff, public and security services (police, peace officers and security guards). As the Transit Security Dispatcher, you will provide communication and liaison services, operations support and interagency coordination in response to safety and security incidents.
With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:
- Receive all requests for service, complaints and concerns via Transit Watch or radio in a courteous and professional manner
- Provide information and direction to non-emergency callers and resolve difficult and sensitive public inquiries and complaints
- Evaluate the priority of the incident and initiate the ETS response according to ETS Operations Support Safety and Security Directives; determine the nature and location of the incident and extract vital information regarding the circumstances of the incident or complaint
- Provide consistent, effective and prompt communication services to the Safety and Security Division of Edmonton Transit Service
- Notify Police, Fire and Ambulance for criminal events or life safety emergencies
- Intermittently monitor and conduct proactive virtual patrols using the ETS Closed Circuit Television System (CCTV) according to Operations Support-Safety and Security operating directives, procedures and guidelines
- Initiate response to security incidents according to Operations Support-Safety and Security operating directives, procedures and guidelines
- Control door and facility access for all ETS facilities and washrooms using BMS/C-cure
- Use the Public Address System to conduct real time voice announcements to keep patrons informed on changes/delays in service and provide direction in the event of an emergency
- Record Mains vault tracking, weekly PA system and Help Phone Inspections, and submits work orders where required
- Record and report system failures and contact the appropriate resource for resolution
- Conduct notification system checks documenting deficiencies to the attention of the Superintendent
- Provide Special Event and Fair Blitz support
**Qualifications**:
- Completion of Grade 12
- Completion of a recognized Certificate or Diploma related to Emergency Telecommunications and Response, Law Enforcement, Security or Criminology
- Minimum of 3 years of experience in customer service, including 1 year of experience in a security or transit environment
- Proficiency in Google Workspace (Gmail, Chat, Calendar, Currents, Drive, Docs, Sheets, Slides, Keep, Forms and Sites)
- Completion of environmental, safety and other mandatory courses/training upon hire
- The following are considered assets:
- Emergency First Aid certificate
- Mental Health First Aid certificate
- Tactical Communications (business professionals or law enforcement) training
- Incident Command System (ICS-Level 100) training
- Experience dealing with employees, the general public, security and police where timeliness of decisions are critical (e.g. in the security, peace officer, police, or logistics field)
- Video monitoring experience in a law enforcement or security setting using sophisticated devices and software
- Experience providing evidence in court
- Experience with record management and dispatch systems (CAD, POSSE, Transit Master), alarm systems (C-CURE, BMS, panic buttons, emergency help phones) and/or video surveillance systems (Genetec, Omnicast, Adpro, mSET)
- Knowledge of the Conduct of Transit Passengers Bylaw, Trespass to Premises Act and Video Surveillance privacy regulations (monitoring and use)
- Ability to communicate in a language other than written/verbal English
- Ability to operate complex and specialized technical equipment, multitask and think quickly and critically in a fast-paced, high-stress, team-oriented environment
- Ability to anticipate challenges and prioritize urgent issues, including the ability to optimize time and resources with making effective decisions
- Ability to communicate and provide information to a diverse population in a polite and courteous manner
- Ability to stay calm while dealing with difficult people in a variety of high stress situations
- Skilled in exercising good tact, sound judgment and firmness in dealing with the public and coordinating response to difficult/complex situations
- Excellent observation and decision making skills, including the ability to assess situations and respond quickly in an appropriate manner
- Hire is dependent on a Police Information Check, including Vulnerable Sector Check that is satisfactory
-
Transit Security Dispatcher
2 weeks ago
Edmonton, Canada City of Edmonton Full time**Job Number***: **48303** The Edmonton Transit Service (ETS), in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher (TSD) is a safety critical...
-
Transit Security Dispatcher
3 days ago
Edmonton, Canada City of Edmonton Full time**Job Number**:48754** The Edmonton Transit Service (ETS), in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher is a safety critical position and...
-
Transit Security Dispatcher
2 weeks ago
Edmonton, Canada City of Edmonton Full time**Job Number***: **48756** The Edmonton Transit Service (ETS), in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher is a safety critical position...
-
Transit Security Dispatcher
1 week ago
Edmonton, Alberta, Canada City of Edmonton Full timeJob Number:48754**The Edmonton Transit Service (ETS), in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher is a safety critical position and first...
-
Dispatcher - Kingsway Mall
1 week ago
Edmonton, Canada Paladin Security Full timeDispatcher - Kingsway Mall - Take incoming radio, phone and in-person calls, document details and escalate to proper resources - Dispatch Security, Cleaning Services and Building Operators to calls as required - Dispatch security services to critical facility issues, including medical, fire, and disturbances - Provide detailed documentation of activity as...
-
Security Dispatcher
2 weeks ago
Edmonton, Canada GuardTeck Full timeSecurity Dispatcher Guardteck Security is looking for friendly, outgoing, and experienced **Control/Dispatch Office Operators **to join a High-Profile Security Team in Edmonton. The shift times will be from Monday to Friday, 0730 to 1630 (1 hour lunch) **Position Duties**: - Monitor security and fire systems; including but not limited to the access...
-
Central Services Dispatcher
1 week ago
Edmonton, Alberta, Canada Paladin Security Full timeCentral Services Dispatcher - Edmonton City Centre Mall Take incoming radio, phone and inperson calls, document details and escalate to proper resources Dispatch Security, Cleaning Services and Building Operators to calls as required Dispatch security services to critical facility issues, including medical, fire, and disturbances Provide detailed...
-
Central Services Dispatcher
1 week ago
Edmonton, Alberta, Canada Paladin Security Full timeCentral Services Dispatcher - Edmonton City CentreTake incoming radio, phone and in-person calls, document details and escalate to proper resourcesDispatch Security, Cleaning Services and Building Operators to calls as requiredDispatch security services to critical facility issues, including medical, fire, and disturbancesProvide detailed documentation of...
-
Dispatcher - Kingsway Mall
6 days ago
Edmonton, Canada Paladin Security Full timeDispatcher - Kingsway MallTake incoming radio, phone and in-person calls, document details and escalate to proper resourcesDispatch Security, Cleaning Services and Building Operators to calls as requiredDispatch security services to critical facility issues, including medical, fire, and disturbancesProvide detailed documentation of activity as called into...
-
Central Services Dispatcher
1 week ago
Edmonton, Alberta, Canada Paladin Security Full timeJob Skills / Requirements:Take incoming calls via radio, phone, and in-person to document details and escalate as necessaryDispatch Security, Cleaning Services, and Building Operators as neededDispatch security services promptly for critical facility issuesProvide detailed documentation of activities in the dispatch center event logsHandle dispatching for...
-
Dispatcher - Central Services - Edmonton City
2 months ago
Edmonton, Canada Paladin Security Full timeDispatcher - Central Services - Edmonton City Centre Mall - Take incoming radio, phone and in-person calls, document details and escalate to proper resources - Dispatch Security, Cleaning Services and Building Operators to calls as required - Dispatch security services to critical facility issues, including medical, fire, and disturbances - Provide detailed...
-
Central Services Dispatcher
2 months ago
Edmonton, Canada Paladin Security Full timeCentral Services Dispatcher - Edmonton City Centre Mall - Take incoming radio, phone and in-person calls, document details and escalate to proper resources - Dispatch Security, Cleaning Services and Building Operators to calls as required - Dispatch security services to critical facility issues, including medical, fire, and disturbances - Provide detailed...
-
Dispatcher - Central Services - Edmonton City Centre
2 months ago
Edmonton, Canada Paladin Security Full timeDispatcher - Central Services - Edmonton City Centre - Take incoming radio, phone and in-person calls, document details and escalate to proper resources - Dispatch Security, Cleaning Services and Building Operators to calls as required - Dispatch security services to critical facility issues, including medical, fire, and disturbances - Provide detailed...
-
Central Services Dispatcher
2 months ago
Edmonton, Canada Paladin Security Full timeCentral Services Dispatcher - Edmonton City Centre - Take incoming radio, phone and in-person calls, document details and escalate to proper resources - Dispatch Security, Cleaning Services and Building Operators to calls as required - Dispatch security services to critical facility issues, including medical, fire, and disturbances - Provide detailed...
-
Central Services Dispatcher
4 weeks ago
Edmonton, Canada Paladin Security Full timeCentral Services Dispatcher - Edmonton City CentreTake incoming radio, phone and in-person calls, document details and escalate to proper resourcesDispatch Security, Cleaning Services and Building Operators to calls as requiredDispatch security services to critical facility issues, including medical, fire, and disturbancesProvide detailed documentation of...
-
Full Time
3 weeks ago
Edmonton, Canada Paladin Security Full timeFull Time - Operations Centre Dispatcher **Job Duties**: - Receive and interpret incoming information - Dispatch security agents to incidents, requests for assistance, emergencies, and other events - Communicate all details for officers to conduct their job appropriately - Conduct status checks, maintaining communication with security staff throughout the...
-
Dats Dispatcher
5 days ago
Edmonton, Canada City of Edmonton Full time**Job Number**:48834** At the City of Edmonton - City Operations, we strive to help our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates the diversity of thought, fosters growth and provides continuous opportunities for development. As a Dedicated Accessible Transit...
-
Full Time
2 days ago
Edmonton, Canada Paladin Security Full timeFull Time - Operations Centre Dispatcher **Job Duties**: - Receive and interpret incoming information - Dispatch security agents to incidents, requests for assistance, emergencies, and other events - Communicate all details for officers to conduct their job appropriately - Conduct status checks, maintaining communication with security staff throughout the...
-
Central Services Dispatcher
3 weeks ago
Edmonton, Canada Paladin Security Full timeJob Skills / Requirements •Take incoming radio, phone and in-person calls, document details and escalate to proper resources•Dispatch Security, Cleaning Services and Building Operators to calls as required•Dispatch security services to critical facility issues, including medical, fire, and disturbances•Provide detailed documentation of activity as...
-
Central Services Dispatcher
4 weeks ago
Edmonton, Canada Paladin Security Full timeJob Skills / Requirements •Take incoming radio, phone and in-person calls, document details and escalate to proper resources•Dispatch Security, Cleaning Services and Building Operators to calls as required•Dispatch security services to critical facility issues, including medical, fire, and disturbances•Provide detailed documentation of activity as...
