Footwear Supervisor

2 weeks ago

Toronto, Canada JD Sports Canada Full time

**Department**: Retail Stores

**Location**: Toronto, Ontario

**Job Type**: Full-time, Permanent

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

**Duties/Responsibilities**:
Collaborating with the junior management to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques

Handling customer complaints and enquiries to provide excellent levels of customer service

Creating innovative strategies to capitalize on sales opportunities

Providing assistance with the maintenance of standards on the sales floor

Encourage and foster personal progression throughout the store

Managing associates within company guidelines, policies and procedures

Providing assistance with the induction and training of new starters

Have an understanding of the Mystery Shopper program

**Skills/Experience/Knowledge needed**:
Openness to feedback and willingness to develop

High sense of urgency

Keen eye for detail

Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.)

Retail Management experience would be advantageous

Excellent Time Management skills

Strong verbal and written communication skills

IT skills
- Microsoft Outlook, Word and Excel would be an advantage

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