Lead Concierge

1 month ago

Toronto, Canada Kasa Moto Full time

Kasa Moto is a two-story contemporary Japanese restaurant and lounge that opened in the heart of Yorkville in the Spring of 2015. With a sprawling rooftop terrace, elevated design, and lush indoor topiary, Kasa Moto guests will enjoy a versatile dining experience that evolves from day to night.

Our Mission is simple. We are in the experience business. Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper focussed on the guest experience. Together we will maintain a best-in-class hospitality experience at Kasa Moto.

What you will find at Kasa Moto is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.

As Lead Concierge, you will ensure our guests have a pleasant and memorable dining experience from the initial impression to the departure. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience. This individual understands above and beyond service while providing leadership and guidance to the concierge department.

**What You’ll Do**
- Champions the brand’s vision and values and contribute to a culture of positivity and high standards
- Create an environment that is warm, welcoming and filled with positivity for guests and employees
- Uphold our standards at all times and treat everyone with courtesy and respect
- Warmly and graciously greet all incoming and departing guests
- Seat guests proactively, promptly, with genuine care to attention and detail
- Actively communicate with the Leadership team any issues or potential concerns relating to seating
- Prepare and present all pre-shift notes for upcoming service
- Operate and maintain reservations systems and assign reservations daily that is logical and appropriate
- Update reservation system with guest information and details
- Answer incoming calls, reservations and administer call back
- Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
- Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
- Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times and resets are completed in an efficient manner
- Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
- Ensure that all areas of the restaurant under Concierge’s purview are well maintained and kept clean at all times, including the concierge stands, all front entrance windows, floors and mats, mirrors and chrome and washrooms
- Communicate with leadership on any need to know information regarding restaurant or Concierge specific needs
- Complete any additional tasks assigned to the Concierge team as needed

**What You’ll Need**
- Experience in a similar, fast paced environment with similar standards
- Experience using reservations systems
- Well-spoken and excellent communication skills
- Humble and relatable with a confident attitude
- Remain highly detailed at all times
- Respectful and professional with all interactions
- Proactive in understanding guests’ needs
- Creativity in finding solutions to provide guests an exceptional experience
- Ability to ease conflict and resolve issues
- Team oriented with capability to work in a high stressed environment
- High organizational skills and ability to prioritize
- Professional appearance appropriate for a premier restaurant
- Results-oriented and impeccably organized

**Why Join Us**
- Group health benefits
- Virtual mental healthcare support
- Exclusive discounts
- Career advancement opportunities in a growing environment
- And more

  • Concierge/security Guard

    3 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    1 week ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge Security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Full time

    **About Us**: At Elite Residential Concierge Services our people are our brand, we strive to recruit, develop, and retain excellent people. Our mission is to deploy special personal to protect our clients’ properties, their people, their visitors, and their image. Currently, we are looking for full-time and part-time security professionals with experience...

  • Concierge Security Supervisor

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    1 week ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security (Site Supervisor)

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security (Site Supervisor)

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    5 days ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    1 week ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    1 month ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    15 minutes ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 950+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge Security Guard

    1 month ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite security professionals, both young and experienced, to come and live the Elite Experience...

  • Concierge/security (Site Supervisor)

    4 weeks ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...