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Customer Service Representative

4 months ago

Fort Erie, Canada Aerogutter Inc Full time

_**Aerogutter Inc is looking to add another member to our team**_

We are a family owned and operated small company who handles incoming calls/requests from customers who use our exterior services in the USA. We've been in business since 2002 and we work hard at building a team of qualified, driven, and wonderful people If you're tired of working in a place where you're simply a number...and are interested in a position with a small group of dedicated people who make work more exciting, keep reading

The position involves a nice comfy chair and a desk with two monitors. There is a headset (and yes it's comfortable) that covers both ears and the phone is answered on the screen. We have a picnic table outside for lunch during the warmer times, and a nice kitchen with chairs and a tv. We even have a dishwasher so you don't have to worry about dishes (wow).

**Duties include but are not limited to**:

- Answer incoming customer phone calls regarding billing issues, estimate and service requests, scheduling inquiries and general client concerns and take appropriate action for each call
- Entering and checking customer contracts in the customer database
- Reviewing, printing and mailing of customer invoices and contract renewals
- Processing customer payments and contract renewals received in the mail via check or credit card
- Match service trucks GPS records to work completed
- Contact customers regarding outstanding balances

**Job Details**:

- 1 full time position available in a small office setting working with 6 other team members.
- Office hours are Monday through Friday 8:30AM to 5:00PM and some Saturdays (Spring and Fall).
- In-office training will be Monday to Friday from 10:00AM to 3:00PM.
- Starting wage is $18.00-$20.00 per hour.
- Good work ethic, attendance, ability to work as part of a team, and professional customer service is also a MUST

**Salary**: $18.00-$20.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person