Truck Dispatcher

3 weeks ago

Surrey, Canada Envision Cold Full time

**Who we are**:
Envision Cold is a leading provider of cold storage solutions. We specialize in preserving the integrity of temperature-sensitive products, serving a diverse range of industries including food and beverage. Our out-of-the-box solutions and services span the entire cold chain—from initial processing to final mile delivery, and everything in between.

Headquartered in Atlanta, GA, our storage operations are currently spread across North America, and expanding as we develop, build, and acquire best-in-class cold storage facilities to serve our customers’ needs.

**What we’re looking for**:
As a Truck Dispatcher with Envision Cold, you will be key in orchestrating the movement of goods and ensuring they reach their destinations efficiently and on time. With a keen eye for detail, impeccable communication skills, and a knack for problem-solving, you will navigate the complexities of routes, schedules, and unforeseen challenges.

**What you’ll do (including, but not limited to)**:

- Track shipments.
- Plan Driver routes.
- Plan equipment uses & status with Operations.
- Communicate with customers about freight details, delivery or pickup times, and special handling requests.
- Prepare dispatch documents, as well as generate freight bills and invoices.
- Solve customer complaints and monitoring shipments.
- Ensure that driver complies with all company policies and procedures.
- Maintain accurate records of all shipment details and vehicle information.
- Monitor truck movements and guide drivers on their routes via text and phone.
- Track delivery time.
- Review truck drivers' logs.
- Transmit shipment details to customers.

**What you’ll bring to the role**:

- A minimum of 1 year Commercial Truck dispatch experience required
- 2+ Years Customer Service experience
- Minimum 40 WPM Typing & Texting
- Fluency with Technology, including but not limited to MS Office, Outlook, Google Sheets
- Clear Written & Spoken English
- Exceptional organization and customer service skills

**What you’ll gain in return**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to make a significant impact in a growing industry.
- Access to cutting-edge technology and resources.

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