Showroom Consultant

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

**Required immediately, our Local Abbotsford Branch is seeking a full-time Showroom Consultant / Inside Sales person to join the team**

**Desired Skills & Experience**:

- High School Diploma with 1-2 years customer service experience
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Ability to solve problems as they arise
- Valid Driver’s License and clean criminal record
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Demonstrated knowledge of hand woodworking tools and the operation of power tools such as table saw, chop saw etc. considered an asset
- Possess a good understanding of measurements & fractions along with basic mathematical skills a plus
- Excellent verbal and written communication skills

**Duties and Responsibilities**:

- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Processes orders and accepts payment from customers made over the telephone or in person
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
- Assists customer in the selection of product
- Maintains customer service records
- Establishes proactive communication with customers to ensure understanding of product ordered
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Keeps the showroom clean and sets up displays as needed
- Other duties as assigned
- Competitive wages
- Medical and dental benefits
- RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today

**TOLL FREE 1 844 291 9232 or submit a resume.**

**We look forward to meeting you**

**We are an Equal Opportunity Employer.