Business Analyst

3 weeks ago

Vancouver, Canada Covenant House Vancouver Full time

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

**About Covenant House Vancouver**:
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

**The Impact a Business Analyst on the Research, Learning and Evaluation Team can make**:
As a Business Analyst you will act as a liaison between our Research, Evaluation and Learning (REL) team and the other departments within our organization. You will be responsible for translating user needs into technical requirements to be used by the REL team in development and providing user support for Covenant House’s Client Relationship Management System, Efforts to Outcome (ETO). You will also provide user orientation training to new and returning employees, as well as preform basic modifications within ETO.

**How You Will Contribute**:

- Coordinate with Lead Data Administrator and Data Analyst to assess user needs and translate to technical requirements for development of the organization’s client management system, Efforts to Outcomes (ETO), and data analytics requests, ensuring that recommendations align with system capabilities.
- Provide regular user support to ETO users including troubleshooting, error correction, and management of user accounts, and liaising with Social Solutions Global Inc. and the organization’s IT support to address functional issues.
- Provide ETO orientation training to staff with the support of the Lead Data Administrator.
- Assist in the Lead Data Administrator in the development of staff training materials.
- Complete basic modifications to ETO forms (TouchPoints), workflows, dashboards, and reports.
- Assist the Lead Data Administrator in implementing ETO system upgrades and repairs.
- Complete basic SQL queries.
- Other duties as assigned.

**Who We Are Looking For?**:
**Education and Experience**:

- Diploma in computer science, or business administration fields or relevant experience.
- 1 years’ experience providing user support for a client relationship management system.

**Skills & Abilities**:

- Ability to effectively translate user needs into technical requirements in clear and concise fashion.
- Ability to deliver user support with high levels of user satisfaction.
- Experience leading user trainings and excellent communication skills.
- Foundational knowledge of SQL to complete data queries.
- Focus on delivering high quality service to system users.
- Track record of executing and delivering on projects.
- A self-motivated individual who can operate autonomously but also as part of a team.

**Why Work For Us? Would You Like To**:

- Be part of a team that makes a difference to the lives of young people in need
- Havegenerous Health & Dental Benefits, including generous counselling benefits, and employee assistance program, great vacation and personal leave
- Access ongoing training and development to improve both professional and personal growth
- Attend an array of exciting team bonding exercises throughout the year

**Diversity, Equity & Inclusion**:
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
- Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
- Persons with visible (physical) and/or invisible (mental) disabilities;
- Persons who identify as women;
- Persons of marginalized sexual orientations, gender identities, and gender expressions; and
- Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.
- If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit_

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