IT Technician

5 months ago

Montréal, Canada AXXESS INTERNATIONAL INC Full time

Axxess is a family owned and operated customs broker and international freight forwarder serving importing and exporting companies since 1998.

Our team members make a difference through the personalized service they provide to our clients. They are competent, respectful, caring and enjoy taking on new challenges

At Axxess, we are committed to supporting our new recruits as they get started We will train and support you throughout your career to develop your full potential.

Interested? We are looking for our next** Technician **to join the** IT** department

**You will enjoy new benefits such as**:

- Coaching and training provided by Axxess
- The possibility of telecommuting 2 days a week
- Group insurance
- RRSPs with employer contributions
- Employee Assistance Program
- 7 personal days in addition to annual vacation

**Your main tasks will be**:

- Provide level 1-2 support for all Axxess International systems
- Follow all department processes and protocols and maintain perennity of systems documentation.
- Ensure proper systems, database and network maintenance and backups are done on time.
- Deploy and update information systems required to improve efficiency and productivity of all users.
- Make sure all IT assetinventory is updated and precise.
- Maintain tidiness of workspace, stockroom, and all IT physical area.
- Work closely with all other IT Staff to improve our IT solution offering.
- Accomplishes all tasks and/or specific mandates assigned to him byhis colleagues and supervisor.

**What we are looking for**:

- You're fluent in French and English, so you can communicate with colleagues and customers across Canada and the United States.
- You have experience in IT support
- You have a good understanding of the following IT concepts: MS Office 365, remote PC support (LAN/WAN), Cloud and SAAS models.
- You are self-motivated, autonomous and productive.
- You like customer service
- The use of the masculine gender in this job offer is only intended to lighten the text._
- Axxess International values the diversity of the people we hire and serve. For the company, diversity means fostering a work environment where individual differences are recognized, appreciated, respected and valued in order to develop the full potential and build on the talents and strengths of each individual._

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