Shop Clerk

5 months ago

Kitchener, Canada Lady Glaze Doughnuts INC. Full time

**This role consists of staff members who are extremely punctual and professional. High-energy team members with a positive attitude who are passionate about doughnuts and milkshakes/coffee. Day to day you will assist the manager in these tasks but must be self directed and able to take the lead in the absence of the management team. Everyone on our team works together so we all answer calls, provide excellent customer service (phone and in-store), as well as take and fill orders.**

**People Responsibilities**:

- **Helping customers with take-out process and taking payment**
- **Provide a friendly, welcoming experience to all customers and teammates**
- **Work to foster positive rapport/relationships with regular customers**
- **Receive in-person and online orders via Square POS, and other future platforms**
- **Greet and interact with all customers.**
- **Prepare beverages and sell coffee and other retail merchandise**
- **Provides the best knowledge of our products to all customers, including ingredients, and pay special attention to customers with food allergies.**
- **Anticipates customer and store needs by constantly evaluating the environment and customers for cues.**
- **Delivers superb customer service to all customers by acting with a customer comes first attitude and connecting with the customer.**
- **Develops positive relationships with the team**
- **Maintains regular and consistent attendance and punctuality.**
- **Respond to questions, orders and concerns**

**Beverage Responsibilities**:

- **Making and mixing of various coffee drinks, teas, milkshakes and juices in a fast a meticulous fashion**
- **Stocking the bar and fridges**
- **Making sure all working stations and bar are clean and organized as possible at all times**
- **Prepping, making and serving various beverages in accordance to the specification cookbooks**
- **Prepare milkshakes, espresso drinks, brew coffee, tea and other beverages with a focus on quality and consistency**
- **Dial-in espresso when starting and throughout your shift, weighing shots regularly**

**Operational Responsibilities**:

- **Use initiative to complete all daily and weekly checklists**
- **Communicate with managers as needed on any equipment and process needs**
- **.Responsible for the opening and closing of the Doughnut Shop and all associated protocols**
- **Follow and adhere to all policies and procedures laid out by Lady Glaze Staff Handbook**
- **Attend training sessions and team meetings**
- **Stock Shelves**
- **Follows the standard operational procedures, including cash handling, safety and security.**
- **Maintain an orderly and rotated stock system**
- **Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.**

Safe food handlers certificate is required for this job. If you do not have it already you will have one month after hiring to complete the course.

**Job Type**: Part-time
Part-time hours: 10 - 20 per week

**Salary**: From $15.50 per hour

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift

Work setting:

- Specialty store

Licence/Certification:

- Food Handler Certification (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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