Bilingual Part-time Representative, Customer Care

3 weeks ago


Waterloo, Canada Definity Financial Corporation Full time

ID de tâche : 7187
Catégorie : Réclamation
Marque : Definity
Permanent/Temporaire : Permanent
Temps plein/temps partiel : Temps partiel
Emplacement : Waterloo, Canada
Échelle salariale : $33,200 - $57,400

Definity est la société mère de marques et compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Compagnie d’assurance Sonnet, Family Insurance Solutions et Compagnie d’assurance Petline. Notre ambition est de devenir l’un des plus importants assureurs multirisques novateurs du Canada. Comme nous ne pourrons y parvenir sans nos gens, nous favorisons et encourageons une culture collaborative, ambitieuse, valorisante et stimulante.

Nous offrons une expérience de travail flexible et hybride qui vous permet de travailler au bureau ou à distance, selon le type de travail que vous accomplissez et l’équipe au sein de laquelle vous évoluez. Faites partie de notre parcours tout en étant vous-même. Chez Definity, vous évoluerez avec nous.
- **Must be bilingual English and French**
- **This is a part time role that requires a 4-week FULL time training period.**

**What can you expect in this role?**
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured

**What do you bring to the role?**
- Minimum Secondary school diploma - Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- An ability to use CDS and Guidewire would be an asset
- Bilingualism is required
- Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required
- This role requires you to work from 8am-8p.m EST and must be available to work Saturday and Sunday.

Salary range is $33,200 - $57,400

Nous tenons également compte du potentiel. Donc, si vous n’avez pas exactement ces compétences, mais que vous avez les atouts qu’il faut, indiquez-les dans votre curriculum vitæ et votre lettre de présentation.

**Allez-y, attendez-vous à plus — vous le méritez et nous l’offrons**:

- Un horaire de travail hybride pour la majorité des rôles
- Un régime d’actionnariat de la compagnie
- Un programme de retraite et d’épargne, avec des cotisations au REER égalées par l’entreprise
- Des journées de bénévolat payées et des dons à des organismes de bienfaisance égalés par l’entreprise
- Des ressources éducatives, le remboursement des frais de scolarité et du temps d’étude payé
- Un accent sur l’inclusion par l’entremise de groupes d’employés, de soutien pour les interventions pour l’affirmation du genre, de conseillers des communautés autochtones, noires et de couleur, et d’un accès à des programmes pour les parents.
- Des programmes de reconnaissance et de bien-être
- Des rabais sur des produits et services.

**Vérification des antécédents**

LI-Hybrid



  • Waterloo, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Waterloo, ON, Canada Req #2307 Monday, June 3, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth...


  • Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...


  • Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...


  • Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...


  • Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...


  • Waterloo, Canada Manulife Full time

    **The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...


  • Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Role: Bilingual Customer Service Rep.** **Department: Health and Dental Claims** **Why RWAM?**: Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can...


  • Waterloo, Canada MCAP Full time

    **Bilingual Customer Service Representative - Remote** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with...


  • Waterloo, Canada Onward Manufacturing Company Limited Full time

    At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...


  • Waterloo, Canada Laura Secord Full time

    **Job Summary** **Indulge in a Sweet Career Opportunity!** **_Laura Secord_** **,** Canada's Premier Chocolatier is currently seeking outgoing P.time Customer Service Representatives/ Key Holder! Dynamic, energetic, strong customer service skills, and career minded, are a few of the qualities that will make you a hit with both our customers and your fellow...


  • Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...


  • Waterloo, Canada Securian Canada Full time

    DescriptionWho we needReporting to the Assistant Manager, Customer Service, the Bilingual Customer Service Representative will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions, by using automated system. You will also provide information and solutions to customers to retain business, enhance...

  • Customer Service

    4 weeks ago


    Waterloo, Canada CARESPACE Health+Wellness Full time

    **Part-time Customer Service/Receptionist for CARESPACE Health+Wellness** We are seeking part-time customer service representatives to join our team providing centralized reception services located uptown Waterloo across from Waterloo Town Square. The central reception team provides support to the CARESPACE clinics in Kitchener and Waterloo. Great...


  • Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Part-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...


  • Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Kitchener-Waterloo, Canada in-lite Design Full time

    We are looking for a dynamic self motivated customer service specialist to join our established and growing company. As the Customer Service Representative for our premium outdoor lighting organization, you will be passionate about ensuring an unparalleled customer experience in the world of mid to high-end outdoor lighting. This role demands a professional...


  • Waterloo, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Waterloo, Canada YMCA of Three Rivers - Waterloo Region Full time

    **Membership Experience Representative** **Location**: A.R. Kaufman YMCA, Waterloo Region **Work Hours**: Evening and weekend availability required **Employment Type**: Part Time, Permanent **Number of Vacancies**: 1 **Anticipated Start Date**: April 2024 **Application Deadline**: April 5th, 2024 **Guaranteed Starting Hourly Rate: $16.55** **Total...


  • Waterloo, Canada YMCA of Three Rivers - Waterloo Region Full time

    **Membership Experience Representative** **Location**: A.R. Kaufman YMCA, Waterloo Region**Work Hours**: Evening and weekend availability required**Employment Type**: Part Time, Permanent**Number of Vacancies**: 1**Anticipated Start Date**: April 2024**Application Deadline**: April 5th, 2024**Guaranteed Starting Hourly Rate: $16.55** **Total Rewards...

  • Principal

    4 weeks ago


    Waterloo, Canada Enscolaire Bilingual School Full time

    **Principal at Enscolaire Bilingual School** Roles & Responsibilities Enscolaire Bilingual School prides itself on providing a safe, caring and inclusive environment where all children can thrive. Enscolaire students spend half their day learning in French, and the other half learning in English. Our Academic staff are Ontario College of Teachers...