Bilingual Part-time Representative, Customer Care

5 months ago

Waterloo, Canada Definity Financial Corporation Full time

ID de tâche : 7187
Catégorie : Réclamation
Marque : Definity
Permanent/Temporaire : Permanent
Temps plein/temps partiel : Temps partiel
Emplacement : Waterloo, Canada
Échelle salariale : $33,200 - $57,400

Definity est la société mère de marques et compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Compagnie d’assurance Sonnet, Family Insurance Solutions et Compagnie d’assurance Petline. Notre ambition est de devenir l’un des plus importants assureurs multirisques novateurs du Canada. Comme nous ne pourrons y parvenir sans nos gens, nous favorisons et encourageons une culture collaborative, ambitieuse, valorisante et stimulante.

Nous offrons une expérience de travail flexible et hybride qui vous permet de travailler au bureau ou à distance, selon le type de travail que vous accomplissez et l’équipe au sein de laquelle vous évoluez. Faites partie de notre parcours tout en étant vous-même. Chez Definity, vous évoluerez avec nous.
- **Must be bilingual English and French**
- **This is a part time role that requires a 4-week FULL time training period.**

**What can you expect in this role?**
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured

**What do you bring to the role?**
- Minimum Secondary school diploma - Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- An ability to use CDS and Guidewire would be an asset
- Bilingualism is required
- Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required
- This role requires you to work from 8am-8p.m EST and must be available to work Saturday and Sunday.

Salary range is $33,200 - $57,400

Nous tenons également compte du potentiel. Donc, si vous n’avez pas exactement ces compétences, mais que vous avez les atouts qu’il faut, indiquez-les dans votre curriculum vitæ et votre lettre de présentation.

**Allez-y, attendez-vous à plus — vous le méritez et nous l’offrons**:

- Un horaire de travail hybride pour la majorité des rôles
- Un régime d’actionnariat de la compagnie
- Un programme de retraite et d’épargne, avec des cotisations au REER égalées par l’entreprise
- Des journées de bénévolat payées et des dons à des organismes de bienfaisance égalés par l’entreprise
- Des ressources éducatives, le remboursement des frais de scolarité et du temps d’étude payé
- Un accent sur l’inclusion par l’entremise de groupes d’employés, de soutien pour les interventions pour l’affirmation du genre, de conseillers des communautés autochtones, noires et de couleur, et d’un accès à des programmes pour les parents.
- Des programmes de reconnaissance et de bien-être
- Des rabais sur des produits et services.

**Vérification des antécédents**

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