Shelter Supervisor

**Division**:
Homelessness Services & Community Engagement

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.

**Temporary Duration**:
Approximate Duration: 18 - 24 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**Job Summary**:
Salary Under ReviewReporting to the Manager Homelessness Operations, the Shelter Supervisor is responsible for on-site homeless shelter operations, dedicated to supporting homeless individuals with complex needs. The Supervisor will manage and co-ordinate activities of staff from the homelessness sector to assist in meeting service needs of homeless individuals, referring clients to appropriate services and to be supporting housing outcomes.

**Education**:

- Post-secondary Degree in Social Services, related field, or an equivalent combination of education, training, and experience.
- Current certification in First Aid/CPR

**Knowledge**:

- Minimum 3 years supervisory experience in a shelter
- Minimum 5 years experience working with marginalized peoples and/or people who are homeless or who have been at risk of becoming homeless
- At least 3 years’ experience in a human services environment working with multiple social/community agencies
- Experience working in a unionized environment an asset
- Non Violence Crisis Intervention Training an asset
- Naloxone Training preferred
- An understanding of/or demonstrated practice of anti racism/anti oppressive practices
- An understanding of Housing First Principals and homelessness best practices
- Knowledge and utilization of a client centred trauma and harm reduction approaches
- Proficient computer skills
- Working knowledge of HIFIS an asset
- Written and verbal communication skills sufficient to perform documentation and related administration duties

**Responsibilities**:

- Supervises and oversees shelter operations to ensure successful client outcomes_. (40%)_
- _Supervises low barrier and trauma informed shelter services for individuals experiencing chronic homelessness with high acuity needs, and ensures that the services are provided according to the policies and procedures_
- _Adapts a team approach, working in coordination with homelessness service system and other care providers (e.g. primary care physicians, mental health and addictions providers)_
- _Regularly reviews all pertinent documentation relating to residents, staff, agency and shelter property_
- _Ensures property issues are addressed (e.g. damages of units by client)_
- _Facilitates case conferences, in complex cases, with various community agencies_
- _Responds appropriately on client issues in accordance with departmental policy and other legislation_

**_Supervises staff, coordinating and planning work, providing work direction, assigning tasks and projects, determining methods and procedures to be used, monitoring quality of work, resolving problems and ensuring assigned results are achieved in conjunction with the Manager. (30%)_**:

- Provides training and development, coaching and discipline when necessary, and supports staff recruitment.
- Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow inte