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Summer Student

4 weeks ago

Saint John, Canada CAA Atlantic Full time

Discover
The Opportunity
Saint John, NB Customer Service Student Temporary $16.50 / hour

We are currently seeking several summer student Member Service Representatives to join our Roadside Assistance Contact Centre in Saint John. We are open 7 day a week, 365 days a year with working hours from 6am to 11pm AST.

We seek mature, stable, customer focused individuals looking to provide excellent service to our CAA Members requiring Roadside Assistance in Atlantic Canada.

What you'll do

**Responsibilities**:
**Duties**:

- Answer inbound requests and call back requests for Roadside Assistance.
- Dispatch calls to the service provider.
- Answer general Membership inquiries.
- Clerical paperwork
- Other duties as required.

What you'll need

**Qualifications**:
**Qualifications and Competencies**:

- Committed to customer service and working in a team environment.
- Strong communication and interpersonal skills
- Listening and problem-solving skills with high attention to detail
- Relevant customer service experience
- Ability to work under pressure.
- Comfortable with repetitive routines
- Competency using Google Maps
- High school diploma or equivalent

We're looking for
Core Skills
Basic computer skills Communication Skills Customer Service Listening to customers Problem Solving Skills Strong attention to detail

A little bit about us
CAA Atlantic

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

**Why Work With Us**:
Challenging work with an amazing team
Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
A competitive compensation package
Generous paid time off based on professional experience
Paid volunteering
Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
Health and Safety of employees is the number one priority
Complimentary Premier CAA Membership
An in-house gym facility and/or corporate gym rate and partial reimbursement
An innovative and dynamic work environment
Ongoing learning and development opportunities

**Our Vision**: To be the most trusted and sustainable Member organization in Atlantic Canada.

**Our Mission**: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

Are you interested?
Work With Us

Paid training

Free Parking

On-site Fitness Room

Clean, professional environment

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