IT Technician

This is a great opportunity to work in an exciting and rewarding work environment. We are looking for a well-rounded IT professional who is a good fit within our existing team. Your primary responsibilities will be providing day-to-day technical support, completing IT project activities, and assisting Junior Technicians as needed.

**Responsibilities include**:

- Troubleshoot, research, and resolve technical issues.
- Ability to work on projects and meet deadlines.
- Performing equipment setup/troubleshooting (PCs, Servers, firewalls, switches, mobile devices)
- Maintain technical documentation
- Working with office staff in various technical roles.
- Participate in an after-hours on-call rotation schedule.
- Access to a vehicle is a must as some light travel around the GTA is required.

**Must-Have**:

- A diploma in a recognized post-secondary program in computer technology.
- A minimum of 3-5 years of experience deploying computers and solving PC, network, OS, and other technical issues and providing client support in a structured help desk environment (or an equivalent of experience and education)
- Experience supporting current versions of Windows Server, firewalls, and Wi-Fi infrastructure
- Advanced Knowledge of TCP/IP, DNS, DHCP, and Microsoft Active Directory
- Experience with VMware and/or Hyper-V hypervisors
- Experience with Layer 3 networking, network security, and protocols.
- Experience supporting physical servers
- Excellent verbal, written communication skills, organizational skills, and presentation skills
- Troubleshooting skills with an ability to resolve complex IT issues in a reasonable timeframe
- Strong analytical and problem-solving skills
- Strong work ethics with a proven reliability factor
- Participating in the 24x7 emergency IT support rotation (on-call)
- A valid Ontario Driver’s License and transportation for offsite work (mileage reimbursement provided)

**Beneficial**:

- Experience with deploying and supporting servers in Microsoft Azure
- Experience with Veeam or similar enterprise backup solutions
- Experience with Bitdefender or similar enterprise anti-malware solutions
- Experience with Autotask or similar Help Desk ticketing system
- Experience with Fortinet firewalls and Wi-Fi access points
- Certifications: Microsoft 365 Certified: Fundamentals, Microsoft Certified: Azure Fundamentals, MCP, CCNA

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Application question(s):

- Do you have experience troubleshooting TCP/IP, DNS, DHCP, and network connectivity issues?
- Do you have experience supporting and troubleshooting Microsoft Windows servers and Active Directory?
- Do you have a car and a valid driver's license for commuting to work and client sites?
- Do you have experience working for a Managed Service Provider?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- IT support: 3 years (required)

Work Location: One location