Full Time Thrift Store Supervisor

8 months ago

Kemptville, Canada The Salvation Army Full time

The Thrift Store Supervisor is responsible for the daily operation of the Kemptville Thrift Store ensuring store sales targets are met by implementing stated standards in sales, customer service, merchandising, store staff training, reclamation, product donation flow, and the processing of in store donations.

**KEY RESPONSIBILITIES**:

- Provide direct supervision to the operation of the Thrift Store and work and communicate with the Thrift Store & Community Ministries Manager to ensure that sales targets are met, and expenses controlled.
- Foster a work climate that inspires enthusiasm, mutual trust, respect, professionalism & teamwork to achieve goals.
- Motivate, train & develop employees to maximize their potential and performance and to meet and exceed store sales targets.
- Ensure store layout plans are achieved including merchandise displays, in-store promotions and keeps abreast of marketing trends by checking competitors’ stock.
- Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales.
- Ensure consistent and quality sorting and pricing of donations; assist where needed in the sorting room and store, receiving, etc.
- Maintain and oversee safety standards and the general maintenance for an attractive and organized store. Tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
- Maintain custody of cash drawer and safety of store assets.
- Follow cash handling procedures and standards to record, balance, and deposit daily sales. Report and document any variances in cash.
- Ensure daily finance reports are submitted to the Thrift Store & Community Ministries Manager or designate, weekly and other reports are completed in a timely and accurate manner.
- Order retail supplies and maintain appropriate supply levels; large orders - additions to inventory, or property maintenance to be coordinated with the Thrift Store & Community Ministries Manager.
- Perform other related duties required.

**Human Resources**
- May participate in the hiring, orientating, training, evaluating, recognizing, and performance management in consultation with the Thrift Store & Community Ministries Manager.
- Supervise, coach and mentor staff and volunteers with professional maturity.
- Provide ongoing training for new hires, and yearly required updates.
- Cross-train store employees and volunteers to do various jobs within the thrift store.
- Respect and comply with all Salvation Army policies and procedures, ensuring that employees are aware of, and comply with, policies.
- Lead and/or participate in morning meetings assigning tasks for the day, inform employees of achievements, goals met, etc.
- Plan monthly work schedule for the employees and volunteers, ensuring adequate manning and allowing for vacations, which are pre-arranged and approved then submitted to the Community Ministries Coordinator for documentation.
- Maintain volunteer statistical records for Salvation Army Management Information System and submits required statistics monthly basis in consultation with Thrift Store & Community Ministries Manager.

**Communication**
- Communicate any maintenance issues to Thrift Store & Community Ministries Manager in a timely manner.
- Conducts regular staff meetings and participates in regular ministry unit management meetings and provide up-to-date reports on store business activities, etc.
- Communicate with the Thrift Store & Community Ministries Manager to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

**Customer Service**
- Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner.
- Ensure customer concerns are addressed in a timely and professional manner and know when to escalate concerns to Thrift Store & Community Ministries Manager
- Create a non-judgmental and supportive environment for Salvation Army clients and customers.

**Health, Safety and Security**
- Monitor staff safety practices in compliance with health and safety standards, policies, and procedures, and prepare, submit, and act on incident reports (WSIB); providing calming intervention as required ensuring the safety of everyone.
- Ensure and maintain a safe working environment for employees and customers both inside and outside of the store, (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations).
- Report any workplace incidents on a timely basis.
- Secure store premises daily.
- Ensure donations and garbage left outside store premises are picked up in a timely manner.
- Ensure that loss prevention processes and policies are consistently implemented.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

**WORKING CONDITIONS**:

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