Guest Services Manager

2 weeks ago

Halifax, Canada Neptune Theatre Foundation Full time

**JOB DESCRIPTION**

Neptune Theatre is searching for a highly organized and dynamic Guest Services Manager. This is a full-time position that is responsible for leading the Front of House (FOH), Bar, and Event Departments ensuring Neptune’s values of service, safety, inclusivity, and excellence are at the forefront of their work. Reporting to the Executive Director (ED), the Guest Services Manager has one full-time direct report and oversees a team of part-time casuals and volunteers.

**DUTIES AND RESPONSIBILITIES**
- Ensures exemplary service for all of Neptune Theatre’s guests
- Manages all aspects of the Front of House (including bar sales and merchandise) for productions and/or events
- Hires and trains the FOH staff ensuring a consistently high standard of care and customer service
- Scheduling, payroll, managing and coaching the team
- Oversee rental events and the volunteer program
- Organize, facilitate, and plan internal events (including but not limited to Opening Nights, Pay What You Can and client events)
- Assists in creating and controls budgets and sales targets for the department
- Completes reporting on sales data, balancing bar reports and creating bank deposits
- Manages inventory, ordering, and ensuring the team has the supplies required
- Responds to customer service escalations and ensures customer needs are taken care of in a timely manner
- Is responsible for the safety and security of the patrons visiting Neptune Theatre at all times
- Ensures compliance with Health and Safety, Fire Regulations, Liquor Control Regulations and Smoking Regulations
- Contributes to physical security of public spaces during and after events or productions
- Ensures spaces, furniture, and equipment are clean, functional and properly maintained
- Ensures effective inter-departmental communication between departments regarding FOH and Events in the building
- Collaborates with the Senior Management team on plans, partnerships, projects, and strategies to support Neptune Theatre’s mission
- Must work on site evenings and weekends with some daytime hours

**REQUIREMENTS**
- Minimum of 2 years of managerial experience, preferably in the hospitality industry
- Completion of post-secondary hospitality training or equivalent experience
- Dedicated to delivering exceptional customer service and cultivating positive experiences for patrons, coupled with a genuine passion for the arts and a commitment to promoting accessibility and inclusion
- Demonstrates strong leadership abilities, with a talent for motivating and inspiring staff to achieve their full potential
- Proficiency in cost analysis, fiscal management, and budgeting techniques
- Outstanding conflict resolution, negotiation, and objection handling skills
- Ability to adapt swiftly to a dynamic and evolving environment
- Effective verbal and written communication skills
- Strong organizational acumen with keen attention to detail
- Proficient problem-solving skills and adeptness at quick adaptation
- Upholds a positive and collaborative demeanor, fostering teamwork and cooperation
- Flexibility to work on site for a varied schedule, including evenings, weekends, and occasional daytime shifts

**SALARY**

This position offers an annual salary in the range of $45,000 - $50,000 including vacation and health plan benefits.

**TO APPLY**

**STATEMENT OF INTENTION**

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Guest Experience Centre Consultant

    4 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    4 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    3 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Bilingual Guest Experience Centre Consultant

    4 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual** **Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • guest service manager

    2 weeks ago

    Halifax, Nova Scotia, Canada InnVest Real Estate Investment Trust Full time

    GUEST SERVICE MANAGER Cambridge Suites Hotel Halifax place timelapse Job Type Full Time calendar_today Start Date ASAP people Number of Positions 1 date_range THE OPPORTUNITY: GUEST SERVICE MANAGER ( The Prince George Hotel and Cambridge Suites Halifax) REPORTS TO DIRECTOR OF OPERATIONS THE COMPANY: Passion Drives Performance. InnVest...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend! OVERVIEW: The Assistant Guest Services...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Assistant Guest Services...

  • Assistant Guest Services Manager

    3 weeks ago

    halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Assistant Guest Services...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Assistant Guest Services...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Assistant Guest Services...

  • Guest Services Supervisor

    3 weeks ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend *OVERVIEW: The Guest Services...

  • Guest Services Supervisor

    3 weeks ago

    Halifax, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend*OVERVIEW: The Guest Services Supervisor...

  • Guest Service Supervisor

    4 weeks ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    **Responsibilities**: - Greet guests in a friendly and professional manner. - Answer guest inquiries and provide information about the hotel, local attractions, and services. - Provide guests with directions and assistance with their luggage. - Process guest check-ins and check-outs. - Proactive guest management to ensure positive environment for all...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, NS, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Assistant Guest Services...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, NS, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Assistant Guest Services...

  • Assistant Guest Services Manager

    3 weeks ago

    Halifax, NS, Canada Lord Nelson Hotel & Suites Full time

    As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend! OVERVIEW: The Assistant Guest...

  • Guest Services Supervisor

    3 months ago

    Halifax, Canada Westmont Hospitality Group Full time

    **Responsibilities**: - Assuming responsibility for the safety and security of all registered guests during your shift, be prepared to take immediate and positive action within the guidelines provided in the event of an emergency alarm or situation of any nature. - Managing guest relations both on the property and after departure in regard to their comments...

  • Guest Service

    4 weeks ago

    Halifax, Canada WAXON Laser + Waxbar Full time

    Job DescriptionJob DescriptionSalary: $14.50 GUEST SERVICE We are looking for bright, friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service team. Description: - Salary: $14.50 per hour + bonus structure - Position: Front Desk/Guest Services Associate - Part Time applicants welcome Primary...