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Data Processor

2 weeks ago


Burlington, Canada Royal Botanical Gardens Full time

Located at the head of Lake Ontario and within the municipalities of Burlington and Hamilton, Royal Botanical Gardens (RBG) is the largest botanical garden in Canada and one of the nation’s earliest nature sanctuaries. Comprising some 2700 acres of protected wetlands, botanical collections, parkland and display gardens, and within easy access of millions of nature-starved urban citizens, RBG dedicates its expertise in horticulture, conservation, science and education to connect people, plants and place for the purpose of nurturing and preserving healthy growing life on our planet. RBG directs its efforts, and seeks the support of individuals and organizations, to realize its vision of a world in which everyone is awake to the beauty, diversity and necessity of plants, and from that consciousness more actively works together to protect and preserve plant species and habitats and, by extension, our planet.

The Data Processor is responsible for processing online memberships and donations, mailed and phoned in memberships and donations, database integrity and cleanup, batching and batch cleanup, and assistance with list work.

**This is a full-time, one year contract **position**

**Responsibilities**:
**Membership processing**
- Downloads membership sales from online e-commerce and imports them into the database
- Processes mailed/phoned in membership renewals
- Cleans import batches
- Produces membership cards and packages
- Runs separate import for gift membership and produces membership cards and gift packages
- Supports customer service refunds and adjustments for online sales
- Ensures sales are processed in a timely manner

**Donations Processing**
- Downloads donations from online e-commerce and other platforms and imports them into the database
- Cleans import batches
- Processes mailed/phoned in donation
- Produces tax receipts and thank you packages
- Supports customer service inquiries for processed donations
- Ensures donations are processed in a timely manner

**Batch Support**
- Cleans batches from Front-of-House membership sales and corrects any mistakes and errors
- Connects with Membership Manager/Coordinator about Front-of-House mistakes and processes
- Supports and helps to maintain and enhance the departments CRM software
- Ensures the appropriate data is being captured, the integrity of the data, and helps identify additional data opportunities

**Financial Reconciliation**
- Works with Finance and Administrative staff across RBG to create and maintain proper financial tracking processes, procedures, and reporting
- Reconciles weekly development transactions, cleans and fixes errors
- Posts financial transactions
- Prepares deposit of cheques and cash
- Prepares reports and sends to finance department

**Qualifications and Requirements**
- 3 plus years in a development, data input, processing or financial environment
- Must enjoy sitting and processing large volumes of data
- Excellent customer service skills
- A university degree or college diploma in a relevant field
- Highly organized with the ability to multi-task and prioritize work
- Careful attention to detail is a must
- Ability to effectively manage competing priorities and deliver on deadlines
- High degree of comfort with databases, The Raisers Edge Fundraising Software (or similar CRM system) and Microsoft Office
- Strong verbal and written communication skills
- Demonstrated independence and resourcefulness, while working within the framework of an integrated development program and team-oriented environment
- Data analysis skills with ability to identify and track member/donor trends
- Must have daily access to a vehicle and a valid driver’s license
- Must provide proof of covid-19 vaccination

RBG is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act.

We thank all applicants but only those scheduled for an interview will be contacted.