Keyholder

Overview
La Senza key holders deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values and demonstrate the La Senza model and behaviours.

Role and Responsibilities:

- In addition to sales associate responsibilities, they drive profitable top line sales through peak segment ownership
- Assist the leadership team in ensuring the execution of all company initiatives
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences., consistently leading the La Senza selling model with confidence, passion and expertise for the brand.
- Responsible for creating a shopping experience that is effortless, inspiring and productive, through expert product knowledge and cultivating relationships with customers to develop customer loyalty
- Promote and display teamwork across all areas to ensure the customer's journey is seamless
- Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
- Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership.
- Understand, adhere to and reinforce brand standards
- Reinforce all activities related to providing a safe working environment
- Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
- Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
- Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

- Embraces the organization's mission
- Meets defined availability criteria, including evenings, weekends and non-business hours
- Ability to work as part of a team
- A genuine desire to provide excellent customer service
- Excellent listening, organization and follow through skills
- Ability to connect with and relate to customers and build meaningful relationships