General Manager

2 weeks ago

Thornhill, Canada Zenetec Collision Full time

**Zenetec Collision Centre is hiring a General Manager at our New Thornhill Location**

Are you an experienced leader with a passion for the auto body industry? If so, Zenetec Collision Centre is the place for you

Zenetec Collision Centre is a family-owned and operated business that has been serving Barrie and the surrounding area since 1992. We are a certified collision repair facility that offers high-quality services and customer satisfaction.

We are looking for a General Manager to lead our Thornhill team and oversee the overall shop operations.

As a General Manager, you will be responsible for:

- Providing superior customer service to both external customers and the internal team
- Ensuring quality control throughout the process to ensure a quality on-time repair
- Effectively managing work-in-progress (WIP)
- Maintaining standards to meet or exceed production KPIs
- Directing the workflow of collision repair to meet or exceed customer expectations and company targets
- Adhere to shop budget, and monitoring expenses
- Issuing and reviewing work orders with assigned technicians
- Entering absences, and approving vacations and time off for all site employees
- Reporting technician production hours to OPS Manager each Friday; authorizing and submitting employee worked hours to Controller and OPS Manager to meet weekly payroll deadline
- Holding weekly departmental meetings
- Holding quarterly 1-2-1 meetings, employee coaching, job performance of all site employees; following 1-2-1 process
- Reviewing all pay plan changes with OPS Manager prior to implementation; tracking changes in detail by effective date, to adhere to audit and legal requirements
- Leading daily Production Meetings to share key information, set expectations and confirm on-time delivery targets with all site employees
- Managing and maintaining repair schedule based on the shop capacity
- Managing and maintaining front estimate schedule and batting average to produce adequate workload
- Working as part of the team, leading the operations and assigning teamwork through influence, coaching, respect, and strong employee relationships
- Leading and mentoring in the execution of an effective repair planning process
- Attending and participating in team and company meetings
- Holding weekly/monthly review meetings with OPS Manager
- Being included in decisions pertaining to production
- Ensuring equipment maintenance is provided to maintain production equipment performance
- Assisting Appraisers, repair planners, and CSR’s as required
- Coaching, Leadership and 1-2-1 process
- Willing to attend any and all training programs to enhance performance, ability to travel as needed for training & development, conventions as required
- Other duties as assigned. This role will evolve with the business.

**To be successful in this role, you should have**:

- A strong work ethic and attention to detail
- A positive attitude and a team player mentality
- Excellent communication and interpersonal skills
- A valid driver’s license and a clean driving record
- Ability to lead, manage and hold team and oneself accountable
- Vehicle collision repair process with advanced collision experience and/or knowledge
- A solid understanding of insurance claims procedures and policies
- Flexible/adaptable to constant change
- Ability to work independently without close supervision
- Highly organized; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (reading, writing, speaking, listening)
- Strong tact and diplomacy; ability to interact with all levels of personnel

**What can you expect from us?**

A family run business with over 30 years in the industry, a collaborative, supportive environment where we continue learning and growing together.
- Growth Opportunities and competitive wages
- Full-Time engagement for 42 hours per week Monday - Friday
- Group Benefits featuring extended health, dental, AD&D & LTD.
- We like to celebrate our great staff with regular BBQs, birthday shout outs, holiday parties and staff events

We recognize that our success is 100% attributed to our amazing team.

A career with Zenetec offers growth opportunity, and management that truly appreciate your drive, skills and abilities. Our dedicated team makes Zenetec a successful, energetic, forward-moving local business.

We are looking for people who want to make a difference. If this sounds like the perfect fit for you, then we’re eager to meet you

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