Parts Advisor

1 month ago

Surrey, Canada The Jim Pattison Auto Group Full time

The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required experience and interest to apply.

Jim Pattison Volkswagen Surrey has an opportunity for a full-time Parts Advisor to join our team

**Job Description Summary**:
Reporting to the Parts and Service Manager, you will be passionate about providing exceptional customer service to both internal and external clients. As a Parts Advisor, you must be self-motivated, high energy, a team player and results-oriented with a proven track of customer service excellence.

**Responsibilities**:

- Promptly meet and greet parts customers in a friendly and courteous manner.
- Listen to customers’ reasons for requesting certain parts and accessories.
- Offer appropriate parts or accessories to satisfy customer requirements.
- Provide accurate quotes for all parts or accessories recommended.
- Answer incoming telephone calls promptly and courteously.
- Ensure all parts are inspected upon arrival and any damages noted.
- Process returns regularly based on the required guidelines.
- Efficiently provide parts to technicians for vehicle repair and maintenance.
- Contact potential new wholesale customers and ask for business.
- Ensure inventory is accurately maintained.
- Attend training courses as directed by Parts management.

**Experience**:

- Experience with ordering, tracking and stocking required.
- Forward-facing customer service experience or sales experience.
- Automotive parts experience is an asset.
- High school diploma or equivalent required.

**Technical Skills**:

- Experience with DMS software such as CDK an asset.
- Proficient in Microsoft Office Suite.
- Excellent organizational and realistic time management skills.
- Ability to work well in a team and on own initiative.
- Ability to work in a fast-paced environment with ease.

We thank all applicants; only those selected for an interview will be contacted.

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