Client Success Manager

1 month ago

Vancouver, Canada Benevity Full time

**Meet Benevity**
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

**What you'll do**:
**Solutions Expert**:

- As a Benevity expert, you will guide clients through our platform suite, making informed recommendations to achieve their goals
- You'll demystify the features and functionalities of Benevity's products, encouraging adoption and educating new administrators on maximizing the platform's benefits
- You will outline our comprehensive support structure, offering tailored solutions to meet client needs and liaising with internal teams to address challenges promptly
- Setting clear expectations on delivery timelines, you'll act as a liaison between clients and Benevity, ensuring our services continually evolve to meet their requirements.

**Consultant**:

- Build a trusted advisor relationship with clients, aligning Benevity's offerings with their CSR and business objectives
- Exceed expectations to establish strong, enduring business connections
- Leverage your comprehensive knowledge of successful CSR programs to provide tailored strategies and recommendations that meet each client's unique needs
- Develop a Success Plan for clients that sets clear objectives and milestones to optimize their ROI
- Identify and overcome barriers to program growth using client insights and industry expertise
- Facilitate connections within the Benevity ecosystem, enabling clients to share knowledge and best practices

**Value Driver**:

- Aim to deliver value in every interaction, ensuring seamless client renewals through clear communication of program ROI and retention strategies
- Proactively identify cross-sell and up-sell opportunities by aligning potential ROI with client goals at key lifecycle stages
- Conduct regular reviews to explore avenues for sales growth and feature enhancements Collaborate with Enhancement and Sales Teams to maximize feature utilization and cross-selling prospects
- Champion the adoption of product features and best practices among your clients, leveraging a solid understanding of the CSR landscape and its integration with corporate objectives

**What you'll bring**:

- You should have a proven track record of enhancing client satisfaction, adoption, and retention
- Excellent relationship-building skills, characterized by empathy, humility, and
- persuasiveness, are essential
- Strong communication abilities, comfort with presentations, and the capacity to manage diverse client service issues are required
- You should be detail-oriented, analytical, and capable of working independently with sound judgment
- Adaptability in a dynamic, start-up environment, with the ability to prioritize tasks effectively, is crucial
- An entrepreneurial spirit, proficiency in MS Office, a current passport for occasional travel, and a team-oriented, fun approach with a good sense of humor are all highly valued

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**

Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. _If

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