Store Manager

6 months ago

Burlington, Canada Party City Full time

Join the Party We are looking for individuals who can assist our customers to plan the perfect party

Party City offers customers all they need to plan their event with a mix of party supplies such as balloons, decorations, favours for birthdays, holiday parties, and special occasions, as well as halloween costumes and décor.

Party City offers competitive compensation packages including; benefits, potential for profit sharing, training, and career opportunities from within and in other Party City locations across the country or in other Canadian Tire stores.

**Summary**

The Store Manager is responsible and accountable for building and managing a team that will consistently meet the Associate Dealer"s performance expectations in terms of sales growth, retail execution, customer experience and profitability. The role of Store Manager requires a close working relationship with the Associate Dealer and the Management Team.

**Main Responsibilities and Tasks**

**Customer Service**
- Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, coaching and performance management.
- Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
- Leads by example in consistently delivering a customer friendly in-store and curbside shopping experience.
- Uses creativity to design balloon décor and bouquets for every holiday and occasion.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Maintains community relations in order to build and enhance the image of Party City.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Implements and follows store policies and procedures that deliver a high-quality customer experience.

**Operations**
- Responsible for operational excellence, customer experience, employee management and engagement.
- Oversees all aspects of merchandising and inventory replenishment and is critical in executing our company purpose and our company promise, daily, with our staff members and customers.
- Responsible for cultivating and maintaining a fun working environment and a customer focused culture.
- Responsible for managing payroll and store profitability.
- Responsible for store planning, scheduling and task prioritization.
- Recruits, trains, coaches, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability.
- Helps create an environment that promotes associate engagement and retention.
- Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
- Plans, organizes, delegates and follows up on work and projects in all areas of the store in order to achieve and measure team goals.
- Holds the Managers accountable for the training and development of all staff.
- Organizes and conducts regular Management and team meetings.
- Accountable to achieve sales goals, productivity and customer service targets set by the Associate Dealer.
- Demonstrates knowledge and proficiency using helium to prepare balloon bouquets.
- Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
- Coaches and encourages Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.
- Develops and implements all store policies and procedures.
- Keeps abreast of best practices and key factors impacting retail and takes action to align store initiatives.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Maintains and promotes safety and security procedures and ensures team member compliance.
- Maintains the utmost in professional appearance, communications and standards.
- Ensures that there is a training structure and that professional development strategies are implemented within the store.
- Cleaning, setting plan-o-grams and endcap maintenance.
- Builds and maintains rapport with internal and external customers or vendors as required.
- Performs other duties, as required.

**Requirements**:

- Leadership and senior managerial experience in the retail or similar industry
- A minimum of 3 years of experience in retail sales, retail execution and operations in a Store Manager role is required.
- Excellent knowledge and understanding of retail and financial principles.
- Excellent knowledge of market trends and competition in the retail industry.
- Ability to understand and operate POS and inventory computer systems.
- Experience in a Party City store is considered an asset.
- Strong orientation towards customer service excellence.
- Belief in the Party City Values of honesty, integrity and res

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