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Customer Service Team Member

4 months ago

Montréal, Canada Mecanique LS & Fils Inc. Full time

**Responsibilities**:

- Attracts potential customers by answering product and service questions
- Handling customer order related questions, inquiries, and complaints
- Recommends products that will meet customers’ needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Maintaining current knowledge of products offered
- Perform all other related duties as assigned

**Requirements**:

- Positive attitude and excellent communication skills
- Knowledge of principles and processes for providing excellent customer service.
- Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
- High school diploma or equivalent
- Support company values and standards of integrity
- Excellent verbal and interpersonal skills with a high degree of professionalism
- Must be able to function as part of a team as well as independently

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 40 per week

**Salary**: $15.25-$25.73 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay
- Signing bonus

Work Location: In person