Student Services Coordinator

3 weeks ago

Toronto, Canada EC English Language Centres Full time

**Are you looking for a career in international education?
**Do you have a strong customer mindset and want to meet students from around the world?**

**Then a career with EC English Language Centres could be for you**

At EC English we offer superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our facilities and outstanding teams have allowed us to evolve into a globally recognised and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community.

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognise your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realise your own ambitions with us.

As the **Student Services Coordinator for EC Toronto,** you will be focused on delivering great service to our students at all times by providing product and service information, resolving product and service problems with an outcome that the student appreciates, and by ensuring each student’s experience with EC exceeds their expectations.

We're offering you the opportunity to work in an international and diverse work atmosphere, with a knowledgeable, high-achieving, experienced and fun team

**Some of the responsibilities you'll have as a Student Services Coordinator could include**:

- Ensure the smooth delivery of student “firsts” including airport transfers, arrival at residences, and homestay families, and the operational aspects of the student’s first day.
- Act as the first point of contact and advisor for all students and visitors to the Centre, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback.
- Oversee the planning, implementation, and promotion of student activities.
- Support the accommodation function through the allocation of residences and homestay families and maintaining an up-to-date system of all necessary records.

**Education Required**:

- Secondary Education

**Education Desired**:

- Higher Education
- Degree in Hospitality Field
- Knowledge of a language other than English is considered an asset

**Experience Desired**:

- Has personally travelled as a language student
- Customer Service experience within an ESL context or similar
- Working in a multi-cultural environment
- Want to learn more about us? watch the video of our _EC Story_ and check out or _EC Careers Page_
- Have a look around some of our schools and check out how we market ourselves to our students on our _YouTube_ channel._
- Interested? Follow us on _Instagram_, _Facebook_, _LinkedIn_ and _Twitter_

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