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Merchandiser

1 month ago

Longueuil, Canada Mosaic Full time

**DESCRIPTION**

We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory.

**RESPONSIBILITIES**

Key Responsibilities:

- Live photo vetting and approval photos during relines (occasional afterhours and weekends; typically M-F, 9-5).
- Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues.
- Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance.
- Attend weekly meetings with DM
- Act as a point of contact for assigned reps within territory
- Resolve store complaints
- Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions - coaching their direct reps to ensure each of their visits are executed to this standard as well
- Ensure a maintained calendar on NI with above-average scorecard results.
- Support DMs with overall project compliance, and escalate any staffing or project issues.
- Perform regular team lead/merchandiser responsibilities - field work 90% of time as team lead or training opportunities as needed.
- Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties.

**QUALIFICATIONS**

**Requirements**:

- A minimum of 2 years of experience in a similar field.
- Strong communication and leadership skills.
- Ability to train new team members on software tools (NI, Everlance, and PowerBI).
- Ability to vet and approve photos during relines, including weekends and after-hours.
- Comfortable handling store complaints and finding solutions.
- Ability to travel throughout the region and possibly across multiple districts.
- Highly organized with excellent time management skills.
- Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines.

**ABOUT US**

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category**: Retail

**Position Type**: Part time

**Business Unit**: Sales

**Salary Range**: $18.00 - $18.00

**Company**: Mosaic Sales Solutions Canada Operating Co

**Req ID**: 2454