IT Specialist

**Major Responsibilities**
- Software Deployment and Support_
- Respond to help desk tickets and provide timely resolution to user problems.
- Provide technical support and troubleshooting for software issues, especially license issues.
- Deployment software in customer’s IT environment.
- Collaborate with other IT team members to resolve complex technical issues.
- Determine root cause for software issues and develop practical, efficient, and permanent technical solutions if feasible.
- Assist with computer networking tasks, including setting up and maintaining network connections Determine process improvements, best practices, and develop new processes related to the scope of software deployment.
- Other Duties_
- Work in close partnership with cross-functional teams and management.
- Support sales activities when needed.
- Communicate key project data to team members and building cohesion among teams.
- Create technical documents that outline the purpose, capacity, and guidelines attached to each assigned project if any.

**Requirements**:

- Basic Qualifications_
- Post secondary degree in computer science or relavent filed.
- Strong communication skills, both verbal and written.
- Strong IT knowledgebase and troubleshooting techniques.
- Experience working with various Siemens software (TeamCenter, eMServer, NX, etc.,).
- Strong understanding of networking fundamentals, configurations, troubleshooting and resolutions.
- Experience working with Microsoft Azure products.
- Basic knowledge of coding or scripting to automate tasks.
- Preferred Qualifications_
- Experience working with miscellaneous cloud serves (i.e. AWS).
- Experience configuring Active Directory (and Microsoft Entra).
- Experience setting up various server architectures (TomCat, Microsoft IIS, etc.).
- Experience working with databases.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- IT support and troubleshooting: 1 year (required)

Ability to Commute:

- London, ON N6A 5R8 (required)

Work Location: In person