Guest Service Agent

2 weeks ago

Guelph, Canada Hampton Inn & Suites By Hilton - Guelph Full time

**Responsibilities and Duties**
- Provide a high standard of customer service
- Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible.
- Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
- Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
- Acknowledge all customers that enter the lobby area and greet guests first.
- Promote goodwill by being courteous, friendly, professional, and helpful to guests and co-workers.
- Interprets guest needs and provides exceptional service.
- Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
- Provide reservation and rate information as required.
- Sell rooms to walk-in guests.
- Make reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
- Know and enforces cancellation procedures and policies.
- Any other task as required of a Front Desk Agent or by the management.

**Job Types**: Full-time, Part-time

**Salary**: From $15.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

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