His Implementation Expert
2 weeks ago
**HIS IMPLEMENTATION EXPERT (3 MONTHS)**
**Posting #**: 926565
**Union**: Non-Union
**Site**: Princess Margaret Cancer Centre
**Department**: UHN Digital
**Reports** **to**: Director, Epic Support
**Hours**: 20 per week
**Salary**: To commensurate with experience and consistent with UHN compensation policy
**Status**: Temporary Part-Time (3 months with possibility of extension)
**Posted** **Date**: November 15, 2023
**Closing** **Date**: Until Filled
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
**Position Summary**
**Duties**
- Mentor an assigned cohort of HIS Application Analysts in best practices, i.e. “teaching them how to fish”;
- Using an on-line, real-time collaboration tool, observe, review and comment upon assigned Analysts’ configuration and provide real-time feedback for improvement;
- Serve as an expert in helping Analysts to guide workflow design, build and test the system, and analyze other technical issues associated with the applicable software;
- In collaboration with the HIS Architecture Lead, the HIS vendor and other team members, develop standards, guidelines, tools and methods for the HIS team to adopt to guide and support the highest quality and consistent configuration, documentation and other aspects of the system;
- Support the HIS Architecture Lead and Sr. Manager, Applications, to ensure a cohesive solution design that avoids the pitfalls of silo-based configuration;
- Work as part of a team, assisting other team members with build and other tasks as needed to keep deliverables on schedule;
- Perform quality checks on your own work;
- Work with representatives, UHN's community and end users to ensure the system meets UHN’s needs in regards to the project deliverables and timeline;
- Identify and implement requested changes to the system;
- Maintain regular communication with vendor representatives, including participating in weekly project team meetings discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones;
- Develop an understanding of UHN’s operational needs to set the direction for workflows by attending site visits and other integrated sessions;
- Troubleshoot problems and questions;
- Review the status of projects and issues on an ongoing basis with leadership;
- Develop a knowledge transfer transition plan;
- Document observations, recommendations, guidelines, standard and lessons learned;
- Communicate knowledge in oral presentations and in written format;
- Escalate critical and high priority issues and risks to the attention of the Team Lead and Sr. Application Manager;
- Serve as a lead or member of assigned work groups;
- Provide weekly written status reports to the Team Lead and Sr. Application Manager.
**Qualifications**
- Authorization to work in Canada;
- Evidence of HIS certification in 1 or more modules;
- Experience in 1 or more full lifecycle implementations of an HIS, which must be for a Canadian HIS customer(s), during the past 36 months;
- Exceptional oral and written communication skills;
- Strong interest and sincere desire for putting patients first and making other team members’ needs as the highest priority, with a key aim of helping and developing the talent of other team members in any way possible;
- Minimum 5-years of previous hospital experience in a team environment is preferred;
- Experience in large IT clinical transformation in a complex academic health sciences centre is preferred;
- Undergraduate Degree in Health Informatics, Computer Science, Epidemiology, Industrial Engineering, Business, or health-related field, or equivalent, is preferred;
- Point-of care clinical experience is an asset;
- Knowledge or experiences in Project Management is an asset;
- Experience leading/managing a small to medium team is an asset;
- Other industry certifications (PMP, Lean/Six-Sigma, ITIL, IIBA, Change Management) are an asset.
**Skills**
- Ability and willingness to learn new software and systems;
- Ability to effectively work both independently and in a team-oriented environment
- Strong interpersonal communication skills - both written and verbal;
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