Commercial Auto Claims Analyst Ii

3 weeks ago

Toronto, Canada AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

This position can be located Toronto, Ontario, Canada, and reports to the Toronto First Party Auto Unit Manager.

What you need to know:

- Review auto claims in conjunction with policy wordings to determine coverage
- Provide direction to adjusters on investigation of claims; and/or direct handle some losses
- Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable
- When legal counsel is engaged, provide instruction to legal counsel to bring about appropriate resolution of claim, participate in mediation/ADR process to bring about resolution of claim and ensure compliance by legal counsel of our litigation guidelines
- Negotiate settlements directly where possible
- Issue payments within appropriate time frame
- Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary
- Inform management of all complaints, large losses, coverage issues, etc.

What we’re looking for:

- Some prior experience or knowledge in handling commercial auto claims
- College/University or equivalent industry experience
- Ability to make decisions and give directions to adjusters and/or counsel
- Must be a quick learner with strong communication and negotiating skills
- Excellent interpersonal skills
- Proficient computer skills to navigate paperless claim file system
- Travel: Approximately 5% to attend mediations/ADR.

LI-NT1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada

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