Bilingual Mortgage Onboarding Specialist

2 weeks ago

Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

The Bilingual Mortgage Onboarding Specialist delivers customer service to internal and externals customers and processes financial and non-financial requests. The position is responsible for ensuring customer satisfaction with company products and services through the timely and accurate processing of transactions as well as for identifying and facilitating correction of processing and related service delivery issues.

**Key Accountabilities**:

- Provide effective and timely service and resolution of a range of customer inquiries and processing requests
- Review transactions for accuracy, completeness and adherence to company policies and procedures
- May be required to define, quantify, and analyze errors. Analyze trends and recommend workflow changes and processing improvements including system enhancements.
- Identify trends in customer issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
- Engage team members in and across departments to ensure quality expectations are met and customers receive a positive customer experience
- Support and meet all productivity expectations set as a team to maximize efficiency
- Research and process basic and complex financial and non-financial transactions
- Trouble shoot and/or assist in the resolution of incomplete paperwork
- Provide operational support to clients, producers & other business areas
- Assist management with solving complex issues
- Assist with the training of new employees
- Support project and audit requests
- Be proactive in developing an understanding of Manulife products and policies
- Support all company initiatives including team and organizational initiatives Shared

**Responsibilities**:

- Develop relationships with other associates to help establish a basic understanding of the organization
- Support and proactively engage other business associates to solve inquiries revolving from day-to-day customer requests
- Review and enhance policies and procedures as necessary
- Provide support to other departments as needed and during unusually high volumes

**Job Requirements**:

- **Bilingual in English/French a requirement**
- Bachelor's Degree Preferred
- 2-4 years previous industry or customer-centric service experience preferred
- Proficiency in Microsoft Word and Excel
- Ability to work independently in a fast-paced environment
- Demonstrated passion for providing customer centric solutions
- Knowledge of geography specific financial, securities, and tax regulations

**#LI-Remote**
**#M-CA-IN-CM**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role in the primary location of Halifax, Nova Scotia is expected to be between $39,900.00 CAD - $66,500.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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