Clinical Recruiting Coordinator

2 weeks ago

Toronto, Canada BioPharma Services Inc. Full time

Maintain up-to-date knowledge of study information and study planning strategies
- Assist Manager/Director to maintain up-to-date knowledge of competition and industry trends
- Collaborate with Manager/ Director in the development of recruitment strategies for various segments of the population and ensure that an adequate number of suitable volunteers are recruited for all studies
- Conduct regular communication of goals, priorities and studies with Clinical Contact Centre Representatives to keep staff informed of daily objectives and study enrolment status
- Changes from scheduled timelines or recruitment challenges are communicated in a timely manner to mitigate risks associated with study enrolment
- Manage the tasks of the Clinical Contact Centre Representatives including acknowledgment of Study Briefings, updating the clinical database, responding to inbound calls and booking appointments
- Organize, oversee and conduct clinical staff training
- Assist Manager/Director to do performance reviews and coaching
- Write, Revise, and approve SOPs and internal procedures
- Participates in protocol review and development
- Enter and/or update potential volunteer information in the Recruitment Database
- Preparation of Study Master List
- Generate recruitment highlights (protocol summary)
- Ensures that the volunteer’s study participation history; washout and lockout dates as per Clinical RSVP (cRSVP) are verified and cleared prior to study admission.
- Offer study participation and provide tentative study information to potential study volunteers
- Administer telephone questionnaires to potential study volunteers
- Look, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).
- Populates the study-specific details into CDMS (including all pertinent details including but not limited to the study drug/ study demographics/ stipends/ referral fees/ screening allocations/ study-specific inclusion & exclusions etc...)
- Build and maintain solid relationship with study volunteers by providing excellent customer service
- Resolve any volunteer related issues in a professional and timely manner
- Provide metrics on advertisement, performance and recruitment activities
- Provide statistical reports to management e.g. month end report, study recruiting stats
- Perform any other duties as required permissible by training and experience

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