Service Desk Analyst

3 months ago

Mississauga, Canada Open Text Corporation Full time

**Service Desk Analyst**:

- Req id: 34978- Mississauga, ON, CA Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

***:
**The Opportunity**:
This position is based in the Waterloo office of Opentext. This provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization including Executive office and Customer Briefing Centers. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response.

**You Are Great At**:

- Providing support to executive level staff and for company-sponsored events
- Owning and managing problems and issues from start to finish
- Managing tasks and resources relating to projects and service support tickets
- Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
- Critical Thinking: Identifying risk and problems and recommending solutions into complex situations
- Creativity: Providing ideas and suggestions clearly and concisely
- Building Relationships: Building networks with people in your and other business areas and work together to deliver results
- Regularly reporting the ongoing status of projects and activities as assigned
- Effectively communicating, managing, and escalating of issues
- Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met
- Processing of user account creation / modifications & terminations for various systems
- Deploying and recovering of desktops and laptops and ordering of IT equipment and peripherals

**What It Takes**:

- Customer service orientation and interpersonal skills
- English communication skills, both written and verbal
- Ability to interface confidently with executive and external customers
- Strong independent problem solving and decision-making abilities
- Ability to work individually as well as contribute in a global team environment
- Proficient with both MAC and all Windows operating system software and hardware
- Organized with an ability to prioritize multiple projects and tasks in a fast-paced environment
- Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
- Major Incident Management. Act as an Incident Manager on a rotating “on-duty” basis and ensure all major incidents are handled according to internal guiding processes (professional communications will be vital).

**Work Environment**:

- Standard 40-hour work week with regular business hours of 8:30am
- 5:00pm ET
- Majority of the work week will be work from office at the Waterloo location.
- After-hours work may be necessary due to schedules, deadlines and / or reliability issues
- Minimal travel may be required

  • IT Service Desk Analyst

    2 weeks ago

    Mississauga, Canada MSITEK LLC Full time

    Role: IT Service Desk AnalystLocation: Toronto, ONDuration: 6+ MonthsDescription:IT Service Desk Analyst Technical capabilities (Active Directory, Azure, SNOW)Customer Service skillsPresentation skills.

  • Service Desk Analyst

    3 months ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Service Desk Analyst

    5 months ago

    Mississauga, Canada Peel Regional Police Full time

    The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Duties may include:Responding to customer requests in a prompt, efficient and professional manner.Responding to reports of technology incidents, service requests and how-to inquiries.Recording and tracking incidents,...

  • Service Desk Analyst

    4 months ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Service Desk Analyst

    3 weeks ago

    Mississauga, Canada Konica Minolta Full time

    Overview We are looking for a Service Desk Analyst to join our dynamic and highly collaborative team. As a Service Desk Analyst, you will be responsible for providing front-line support over the phone for hardware and software related issues or remote assistance, performing root cause analysis for end user and server-related problems, monitoring client...

  • Service Desk Analyst

    3 weeks ago

    Mississauga, Ontario, Canada Konica Minolta Full time

    Job SummaryKonica Minolta is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line technical support to our clients, resolving hardware and software-related issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective...

  • Service Desk Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Konica Minolta Full time

    Job SummaryKonica Minolta is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line technical support to our clients, resolving hardware and software-related issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective...

  • Service Desk Analyst

    2 weeks ago

    Mississauga, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time

    OverviewWe are looking for a Service Desk Analyst to join our dynamic and highly collaborative team. As a Service Desk Analyst, you will be responsible for providing front-line support over the phone for hardware and software related issues or remote assistance, performing root cause analysis for end user and server-related problems, monitoring client IT...

  • Service Desk Analyst

    2 weeks ago

    Mississauga, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time

    OverviewWe are looking for a Service Desk Analyst to join our dynamic and highly collaborative team. As a Service Desk Analyst, you will be responsible for providing front-line support over the phone for hardware and software related issues or remote assistance, performing root cause analysis for end user and server-related problems, monitoring client IT...

  • Service Desk Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Konica Minolta Full time

    Job SummaryKonica Minolta is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line technical support to our clients, resolving hardware and software-related issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective...

  • Service Desk Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Konica Minolta Full time

    Job SummaryKonica Minolta is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line technical support to our clients, resolving hardware and software-related issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective...

  • Service Desk Analyst

    1 month ago

    Mississauga, Canada Mattamy Homes Limited Full time

    Location:Mississauga, Ontario – Hybrid (3 days/week in office)Company:Mattamy Asset ManagementDepartment:IT Enterprise Services, MAMEmployment Type:Full-TimeReports to:IT Manager, Service DeskAt Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our...

  • Service Desk Analyst

    1 month ago

    Mississauga, Canada Mattamy Homes Limited Full time

    Location:Mississauga, Ontario – Hybrid (3 days/week in office)Company:Mattamy Asset ManagementDepartment:IT Enterprise Services, MAMEmployment Type:Full-TimeReports to:IT Manager, Service DeskAt Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our...

  • Service Desk Analyst

    3 weeks ago

    Mississauga, Canada Konica Minolta Business Solutions, U.S.A., Inc. Full time

    Overview: We are looking for a Service Desk Analyst to join our dynamic and highly collaborative team. As a Service Desk Analyst, you will be responsible for providing front-line support over the phone for hardware and software related issues or remote assistance, performing root cause analysis for end user and server-related problems, monitoring client IT...

  • Service Desk Support Specialist

    5 days ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    Service Desk Analyst RoleThe Service Desk Analyst is a key member of our customer service-oriented team, serving as the primary point of contact for users requiring technical support. This role involves providing prompt, efficient, and professional assistance to resolve technical issues and improve service quality.Key Responsibilities:Respond to customer...

  • Service Desk Support Specialist

    4 days ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    Service Desk Analyst RoleThe Service Desk Analyst is a key member of our customer service-oriented team, serving as the primary point of contact for users requiring technical support. This role involves providing prompt, efficient, and professional assistance to resolve technical issues and improve service quality.Key Responsibilities:Respond to customer...

  • Service Desk Support Specialist

    24 hours ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    Service Desk Analyst RoleThe Service Desk Analyst is a key member of our customer service-oriented team, serving as the primary point of contact for users requiring technical support. This role involves providing prompt, efficient, and professional assistance to resolve technical issues and improve service quality.Key Responsibilities:Respond to customer...

  • Service Desk Support Specialist

    1 day ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    Service Desk Analyst RoleThe Service Desk Analyst is a key member of our customer service-oriented team, serving as the primary point of contact for users requiring technical support. This role involves providing prompt, efficient, and professional assistance to resolve technical issues and improve service quality.Key Responsibilities:Respond to customer...

  • Service Desk Support Specialist

    6 days ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    Service Desk Analyst RoleThe Service Desk Analyst is a key member of our customer service-oriented team, serving as the primary point of contact for users requiring technical support. This role involves providing prompt, efficient, and professional assistance to customers.Key ResponsibilitiesRespond to customer inquiries and requests in a timely and...

  • Service Desk Support Specialist

    6 days ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    Service Desk Analyst RoleThe Service Desk Analyst is a key member of our customer service-oriented team, serving as the primary point of contact for users requiring technical support. This role involves providing prompt, efficient, and professional assistance to customers.Key ResponsibilitiesRespond to customer inquiries and requests in a timely and...