Customer Service Representative

4 weeks ago

Calgary, Canada Frankensolar Americas Inc. Full time

'''Duties'''
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

**Responsibilities**:

- Assisting customers with product information, pricing, and availability
- Resolving customer complaints or issues in a professional and timely manner
- Upselling products or services to maximize sales opportunities
- Providing accurate and efficient data entry for customer orders and inquiries
- Collaborating with other departments to ensure customer satisfaction
- Maintaining a high level of product knowledge to effectively assist customers

'''Skills'''
To succeed in this role, you should possess the following skills:

- Excellent communication skills, both verbal and written, in English
- Bilingual or multilingual abilities are a plus
- Strong customer service skills with the ability to handle difficult situations professionally
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in phone etiquette and active listening
- Sales experience is preferred but not required
- Accurate and efficient data entry skills

If you are a team player with a passion for delivering exceptional customer service, we would love to hear from you. Join our team as a Customer Service Representative and be part of our commitment to providing outstanding support to our valued customers.

**Salary**: $50,000.00-$55,000.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Calgary, AB T0L 2R2 (required)

Ability to Relocate:

- Calgary, AB T0L 2R2: Relocate before starting work (required)

Work Location: In person

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