Backup Project Manager

5 months ago

Toronto, Canada MCIS Language Solutions Full time

**Backup Translation Project Manager**

**About Us**

MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services and healthcare organizations in more than 300 languages.

VISION | To connect people globally through languages.

MISSION | To improve access to critical information and services through high quality language solutions.

VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.

**Social Purpose**

Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.

Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational or political access to information and services.

Learn more here: MCIS Social Purpose Journey

**DUTIES AND RESPONSIBILITIES**

Directly reporting to the Translation Supervisor, the Back-up Project Manager is responsible for all activities related to the translation and related language services provided by the organization.

**This is an on-call position, providing back-up coverage for MCIS’ Translation Department as needed. It is an ideal position for self-employed language professionals who would also like to gain experience in translation project management, while maintaining a freelance work arrangement. Availability during office hours (weekdays 8:00am-6:00pm EST) is required. Evening and weekend availability is a definite asset.**

**The Back-up Project Manager role is comprised of two (2) main activities as follows**:
**Project Management**
- Take customer orders for translation and related language services.
- Identify customer needs and prepare quotes on translation and other related language services requests and respond to all sales inquiries on a timely basis.
- Actively promote MCIS translation and related language services to potential users/clients.
- Provide solicited and unsolicited information to customers, sub-contractors and the public concerning services, schedules, rates, regulations and policies.
- Contact translators to fulfill customer orders, providing to them full information on the project.
- Support translators and other language professionals in conducting their activities by responding to inquiries, providing reference information, mediating disputes etc.
- Contact partner agencies and/or source translators from various avenues if translator needed is not found on the MCIS roster.
- Review the translated documents from the translator and make appropriate changes to ensure accuracy of content or right formatting on an as needed basis.
- Ensure compliance with language industry certifications, specifically the Canadian Translation Standard (CGSB 131.10) and the ISO: 17 100 Translation Standard, and all other applicable quality standards.
- Ensure customer satisfaction/quality, addressing issues, concerns, etc. - escalate issues to Translation Supervisor, as required.
- Follow SOPs and escalate non-standard situations to the Translation Supervisor.

**Administration & Reporting**
- Enter customer information in appropriate databases/files and ensure kept up to date.
- Manage and use the translation management and computer assisted translation softwares and assist in determining suitability/uses for new developments.
- Prepare weekly/monthly reports for the Translation Supervisor, as required.
- Prepare monthly invoices for clients.
- Work closely with Internal Operations to ensure data integrity of reports and information submitted to the Finance Department.
- Develop and maintain accurate files for Translation Department.
- Support other projects in the Translation Department as needed.

**EMPLOYMENT REQUIREMENTS**
- Ability to work independently with initiative and leadership.
- An authentic team player with problem-solving and resourcefulness skills needed.
- Interpersonal, analytical, and organizational skills with attention to detail.
- Excellent verbal and written communication skills and positive attitude.
- Demonstrated aptitude for continuous learning and innovative thinking.
- Familiarity with computer assisted translation tools and graphic design software is an asset.
- Knowledge of and/or experience with localization project managem

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