Intern, It

**Intern, IT**
- 2401588
- At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

**_ Intern, IT_**

**How does the role impact the organization?**

The Intern will assist with design, implementation, configuration, and integration of security technologies. Contact with internal customers, other information technology (IT) professionals, parent company (Raymond James Financial) and vendors is required to identify, research, analyze, and resolve security issues and problems.

**What will your role be responsible for?**
- Triage & resolve service desk tickets escalations
- Update and create operational security knowledge base articles for Service Desk / end-users, and technical documentation / diagrams for security solutions.
- Perform access / configuration audit reviews and clean up remediation activities.
- Query logs for security metrics, investigations, and reporting,
- Day to day security operations, support, administration, and maintenance.
- Collaborate with and provide information security consulting to projects and initiatives.
- Forward thinking to identify upcoming trends and security best practices on the network.
- Support implementation efforts of security initiatives and resolutions of any findings from internal or external assessments
- Support up-time, monitoring, reliability, stability, and policy maintenance of supported systems.
- Support troubleshooting system problems, taking ownership of problems to resolution.
- Support current description and documentation of policy configuration, including tracking and documenting any changes to policies.
- Improves operations efficiency by automating administration tasks wherever possible.

**Preferred Skills**
- ISC2 (Associate-CISSP/CCSP, SSCP), SANS GIAC (GSEC, GCIH, GPEN), Palo Alto, Splunk, Cisco (CCNA) or other security/network/systems vendor certification highly desirable.
- Experience with next generation firewall, web filtering, IPS, VPN, NAC, WAF solutions
- Experience with anti-malware, endpoint detection response (EDR), host-based intrusion detection (HIDS), host-based firewall solutions
- Experience with mobile device management (MDM), enterprise mobile management (EMM) solutions
- Experience with security information and event monitoring, remote logging, log aggregation, correlation solutions (SIEM)
- Experience with vulnerability scanners
- Experience with encryption at rest and in transit (PKI) solutions
- Experience with data loss prevention (DLP) solutions
- Experience with identity and access management (IAM), single sign on (SSO) solutions
- Experience with load balancer, reverse proxy solutions
- Experience with troubleshooting and determining root cause analysis through log/packet analysis & debugging.
- Experience in scripting or automation
- Intermediate experience with Linux
- Sound understanding of security concepts behind the authentication, authorization, and auditing (AAA) framework.
- Sound understanding of Microsoft products such as; Windows, Active Directory, GPOs, Exchange
- Sound understanding of network architecture, protocols, and standards.
- Knowledge of cloud security SaaS, PaaS, IaaS (O365, Azure, AWS, GCP), cloud access security broker (CASB)
- Knowledge of service management frameworks (ITIL)
- Ability to work effectively with technical and non-technical personnel in a cross-functional setting.
- Excellent verbal and written communication skills

**We encourage our associates at all levels to**:

- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm

At Raymond James - we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

**Salary Range: BC (based on Education, Work Experience, etc) $25/hourly**

**Job** Technology

**Primary Location** CA-BC-Burnaby-Burnaby

**Organization** IT

**Schedule** Full-time

**Status** Temporary Full-Time