IT Specialist

**Who we are**:
The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health.

Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers. We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional and commercial value of our customers products; meat, milk and eggs.

Today The GVF Group is comprised of six divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Valley Feeds and True Foods.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

**Why we have this role**:
As the agriculture sector in Canada continues to embrace new technology, the need for technology professionals has grown. With offices across the country and new systems and tools to increase efficiencies, the demand for technical support has grown here at the GVF Group. As part of the IT Team you will explore new technologies, drive infrastructure projects, and deliver exceptional support services to our team members nationwide.

The agriculture sector in Canada is undergoing a technical revolution. Join us on the front lines a member of the GVF IT Team.

**Working with us**:
This is a permanent, full-time position based out of our head office at 151 Savage Drive, Cambridge, Ontario. You will have the flexibility to work from home one day per week. Typical work hours for this position are Monday to Friday 8:00am to 5:00pm, however given the nature and responsibilities of the position you may be required to work outside of these hours from time to time.

**What you’ll do**:

- Manage and implement IT projects as directed by the Director of Information Technology.
- Identify areas to create, improve and maintain the efficiency and reliability of the GVF Group network and services provided by IT.
- Create, deploy, and train GVF Team Members on IT Policies and Procedures.
- Provide timely daily desktop support to all employees, onsite and remote, across the GVF group of companies. This includes all Ontario locations (Cambridge), Western Canada locations (Lethbridge, Red Deer, Swift Current, Winnipeg, Brandon, and Langley) and all remote sales, operations, service/support teams that do not work in offices.
- Responsible for internal ticketing system and support desk metrics.
- Assist with desktop and laptop maintenance and configuration, support with other technical assets including printers, and POS terminals etc.
- Be responsible for new hire system setups and configuration as required.
- Oversee the daily monitoring of backups.
- Conduct general server maintenance and system updates.
- Support the Director of Information Technology with network, telecommunication systems and vendor relationships.
- Attend and actively participate in team meetings and attend company town halls and events.
- Provide reports and activity updates to your manager.
- Other tasks assigned by the Director, Information Technology.

**Your background includes**:

- Associate Diploma or Bachelor's degree in Computer Science, Information Technology or similar field of study
- 3+ year previous hands-on experience working in an IT position
- A real passion for technology and technological innovation
- Solid computer, hardware, and software skills
- Ability to work independently and stay organized while managing multiple projects
- Excellent communication and interpersonal skills
- Strong customer service skills and natural ability to work with people
- Demonstrated commitment to continual learning about technology
- Ability to create technical documentation, both written and graphical using tools such as Word, PowerPoint and Visio

**Why work with us**:

- Canadian Family Owned and Operated Company
- Extended health and dental benefits
- RRSP matching program
- Profit sharing bonus
- Donation matching program
- Store discount at Valley Feeds

**How we behave**:

- **Passion**: Serving customers innovatively and well.
- **Humble Confidence**: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
- **Integrity**: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
- **Professional**: Committed to excellence in the way we lead, serve and relate.
- **Caring**: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’