Chief, Technical Support and Quality Assurance
4 days ago
The Technical Co-operation Bureau (TCB) is responsible for the execution of ICAO’s Technical Co-operation Programme (TCP), providing technical support to ICAO Member States, through Technical Co-operation (TC) projects, funded by the State, multi-lateral, bilateral and other donor-funded mechanisms, in all matters relating to the development of safe, secure and environmentally friendly civil aviation. TCB also undertakes Technical Assistance (TA) projects, specifically referred to TCB by the Secretariat’s Regular Programme. It also assists States in identifying and formulating regional, State, inter-State and fellowship programmes.
The Technical Support & Quality Assurance Section (TSQAS), is responsible for fulfilling in a timely and efficient manner, the development of technical requirements and specifications for the procurement of goods and services as well as for providing support on project quality assurance during their implementation for projects which arise from technical cooperation projects in line with ICAO’s procurement rules and regulations. The TSQAS is also responsible for providing technical support and assistance to the Technical Cooperation Bureau in defining project requirements.
The incumbent reports directly to the Deputy Director, TCB, with whom s/he consults on complex technical issues. As Chief, TSQAS, the incumbent directly supervises the Head, Technical Support Unit (TSU) and the Head, Technical Quality Assurance & Compliance Unit (TQACU). The supervisory level includes technical supervision, coaching and training, as well as performance evaluation, delegation and distribution of tasks and decisions on priorities.
**Responsibilities**:
Function 1 (incl. Expected results)
Plans and implements strategies and programmes for the management of TCB’s technical activities, achieving results such as:
- Establish strategy and priorities, and guide the overall activities of pre-contract (TSU) and post-contract (TQACU) Units.
- Provide leadership in support of the implementation of Technical Cooperation and Technical Assistance project strategies.
- Proactively identify/develop technology and solutions to the current and potential needs of ICAO member states, in collaboration with other ICAO Bureaux.
- Define measurable key performance indicators for the Section’s activities and ensure the achievement of defined SLAs.
- Provide critical business intelligence on overall industry trends and emerging issues in the areas TCB assists States, to position the Bureau to proactively anticipate, plan and meet States’ needs.
- Provide Project Quality Assurance and Compliance services, which cover the primary stakeholder interests (business, user and supplier), independent of the project manager to the project board.
Function 2 (incl. Expected results)
Leads, supervises and manages the Operational Plan for the Technical Support & Quality Assurance Section (TSQAS), achieving results such as:
- Exercise overall management responsibilities, including planning, supervising and ensuring the implementation of the operational plans.
- Coordinate and oversee the preparation and effective disbursement of the Technical Support Services (TSS) budget for the Section.
- Direct and manage TCB’s technical support services, including the development, strategy execution of technical activities; coordinate and enforce standards, procedures and guidelines.
- Influence, facilitate and lead the development and implementation of major TC or TA project initiatives, ensuring organization-wide approaches.
- Ensure adherence to policies, procedures and standards (such as the Procurement Code and ISO procedures) in all the Section’s activities.
- Ensure confidentiality and provide assistance, as well as access to technical documentations during audits and investigations related to the Section’s technical activities.
Function 3 (incl. Expected results)
Leads, supervises and manages the work and staff of the Technical Support & Quality Assurance Section (TSQAS), achieving results such as:
- Supervise and provide direction to TSQAS staff, motivating them and fostering good performance and teamwork, and evaluate staff performance.
- Organize and manage assigned technical and administrative resources to provide timely and effective service delivery, identifying and addressing gaps.
- Define work strategies for the Section to ensure comprehensive provision of documentation and support services.
- Establish, monitor, and report on work and annual performance plans for staff, ensuring appropriate distribution of tasks and adjusting priorities as required to meet operational needs.
- Design and implement coaching and training strategies to enhance staff capabilities, productivity and performance.
- Supervise and oversee the activities of the Technical Support and Technical Quality Assurance & Compliance Unit Heads to ensure efficient and timely delivery of through effective workload analysis and capacity asse
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