Waiter / Waitress

Norval Pancake is looking for full-time and part-time Servers with a passion for the Food and Beverage, Hospitality and Food Service industry. Reporting to the General Manager, the Server is an integral part of the front-of-house staff and is primarily responsible for the service of all beverages and food to guests in a prompt, efficient and above all, friendly and courteous manner. Our servers are focused on customer service.

Duties and Responsibilities:

- Must be able to guide guests through the menu, answer questions, make recommendations, and suggest appropriate meals if required.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Ensure that all guests benefit from current, ongoing and upcoming promotions.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Assist in the training and development of new employees when required.
- Maintain a positive attitude that promotes teamwork within the restaurant.
- Perform various guest services by taking orders, serving food and beverages to the guests promptly.
- Collect payments from guests in a timely manner.
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
- Check guests identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Clean tables or counters after guests have finished dining.
- Stock service areas with supplies such as coffee, food, tableware, etc.
- Perform cleaning duties, such as sweeping, tidying up server station, taking out the trash, or checking and cleaning the bathroom.
- Other duties as required.

Skills and Experience:

- Must be of legal age to serve alcohol.
- Customer service skills - able to exceed guest expectations.
- Previous serving experience preferred
- Strong communication and interpersonal skills, both written and oral.
- Must be able to work a flexible schedule including opening, closing, weekends and holidays.
- Ability to multi-task in a fast-paced environment.
- You must be able to perform efficiently during high volume peak periods.
- Must be able to work with mínimal supervision and have a strong initiative.
- Must be eligible to work in Canada.

**Job Types**: Part-time, Permanent

Pay: $16.20-$17.20 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends only

Ability to commute/relocate:

- Georgetown, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person