SAP Fico Support Consultant

2 weeks ago

Calgary, Canada ConvergentIS Full time

**SAP Finance & Cost Management and Controlling (FICO) Support Consultant.**

**Who you are.**

You are a successful and experienced sales, customer success or relationship executive, who loves engaging with people and excels at conveying the value of the solutions you offer. You are a likable, passionate, and driven “people person”, who can develop and cultivate long-lasting relationships, even remotely, and who has an eye for identifying mutual interests and agendas. You are an effective communicator and presenter with established relationships with commercially oriented personas within the SAP organization, including people focused on sales, customer engagement, and customer success, as well as their leadership.

You thrive in a fast-paced, dynamic environment where priorities change rapidly.

You are experienced with the SAP ecosystem at a business level, and you can demonstrate the following:

- Deep and broad SAP network and organizational knowledge.
- Familiar with SAP’s value proposition, business challenges and customer opportunities.
- Ability to leverage current contacts to rapidly expand network.
- Ability to build and cultivate relationships across geographical, cultural, and motivational boundaries.
- Creative, consultative, and passionate approach.
- Ability to convey value in a competitive market.
- Love engaging with partners and customers to discuss business.
- Competitive and determined self-starter.
- Authentic and likeable personality.
- Natural curiosity and capacity to learn and grow.

**Who we are.**

We are Convergent Information Systems, a growing software and services provider, headquartered in Calgary, and with a focus on business innovation in and around the SAP ecosystem. Founded in 2002, we are an SAP design, build and sell partner at the leading edge of user experience design. We help our customers deliver impactful and innovative technology solutions that transform the way they do business.

At ConvergentIS we have a spark - a code, a way we work, a way we behave - and this spark is at the core of our success.
It is more than a value statement - it is our culture. Our spark means:

- Performing exceptionally and achieving high standards at every opportunity
- Enabling our customers and our team members
- Being flexible and innovative
- Maintaining a strong alignment with our goals and values

ConvergentIS offers a comprehensive and competitive benefits package, as well as flexible work arrangements.

**Role Description and Duties**

The objective of the role is to broaden and deepen the relationship between ConvergentIS and SAP, and identify shared interests and opportunities, leading to additional revenue generation that can be attributed to individual relationships within SAP and that strengthens our partnership with them.

**ConvergentIS Role Description**
- Triage incoming Incidents and Service Requests
- Provide Tier 1, 2, and 3 support for Project and Production SAP instances
- Provide end user guidance on SAP ‘how to’ questions
- Analyze business requirements (e.g., functional and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing the information and being able to document an accurate understanding of their business requirements and mapping of those to SAP business processes.
- Confidence and ability to make recommendations for selection of appropriate SAP business processes to meet client requirements effectively.
- Functionality Testing: Knowledge of and ability to use testing methodologies, processes, and tools for testing of functionality, including unit, integration, system, regression, and dry run testing.
- Ability to design and develop test plans (e.g., test objectives, test cases, test data, test scripts) for executing unit, integration, system or acceptance testing in order to ensure the solution meets the business requirements.
- Develop process models based on business requirements to determine the completeness of the information and process components.
- Coordinate execution of project tasks in your functional area and be comfortable in working under the pressure of tight project deadlines.
- Ability to deliver basic SAP training to client end-users.
- Work very closely with business decision makers and end users.
- Strong oral, written and interpersonal skills.

**Qualifications**
- Excellent written and verbal communication skills. This includes being an attentive and empathic listener and a persuasive speaker and writer.
- In-depth understanding of the commercial side of the SAP organization.
- In-depth understanding of the SAP marketplace and its future.
- Demonstrated ability to connect with people and understand their objectives and motivations.
- Proven ability to articulate and sell a business vision and value proposition that align on shared interests.
- You are authentic, consultative, and creative in your approach with co-workers, partners, and customers.

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