Customer Service/warehouse Associate

3 weeks ago

Calgary, Canada Dal-Tile Corp. Full time

Dal-Tile seeks an exceptional
**Customer Service/Warehouse Associate** to join our TEAM The
**Customer Service/Warehouse Associate** will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and inventory checks. This position may involve the daily use of forklift equipment.

**Primary Objective**:
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

**Major Function and Scope**:

- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Addresses and resolves customer complaints (returns and order errors).
- Performs office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits and balance petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Waits on customers and prepares sales slips.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
- Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operates forklift equipment.
- Maintains the clean and organized facility by sweeping, trash removal, restroom cleaning, general office maintenance, etc.
- Maintains a safe working environment by obeying all safety rules outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
- Performs other related duties as required.

**Experience and Knowledge Required**:

- HS diploma or equivalent experience.
- 3+ years of customer service experience and warehouse experience.

**Competencies**:

- Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.

**Other Pertinent Job Information**:
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities..

**About Dal-Tile Corp.**:

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