Station Operator

2 months ago

Toronto, Canada API ALARM INC. Full time

a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast.

We are looking for mature, dedicated team members to provide alarm monitoring and verification services in our world-class monitoring station located at 5775 Yonge Street, North York, Ontario (immediately north of Finch Subway Station).

You will receive extensive on the job training on how to speak with customers and emergency services from across North America. As a Station Operator, you will be involved in keeping communities safe and saving lives while providing exceptional customer service.

If you are enjoying new challenges, variety in your daily work, are detail oriented, and are interested in continuous learning, then we want you to join our team.

**Responsibilities**:

- Monitor fire, medical and security alarm systems using specialized monitoring software and equipment
- Process inbound calls relating to our customer's fire, medical and security systems efficiently and in a professional manner
- Handling inbound medical alert/2-way calls, GPS medical alarm response
- Handling inbound telephone calls relating to varied alarm signals/customer requests
- Handling our full range of alarm signals
- Place outbound calls to notify or verify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner
- Follow central station procedures, regulations and guidelines
- Receive emergency and non-emergency calls and record significant information
- Manage large amounts of inbound and outbound calls in a timely manner
- Meet personal/team qualitative and quantitative targets
- Utilize excellent customer service skills and exceed customers’ expectations

**Requirements**:

- Must be available for day/night shift exclusively (7am to 7pm or 7pm to 7am)
- Must be available to work 2-3 consecutive 12-hour shifts
- Must be able to work at any time including weekends and holidays
- Must be able to legally work in Canada
- Only full-time positions are available
- Be an active listener with excellent telephone and communication skills, having verbal and written fluency in English
- Have computer proficiency with a minimum of 40 wpm typing speed
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers’ specific needs
- Ability to multitask successfully while under pressure in a fast-paced environment
- Ability to sit for extended periods of time while responding to emergencies
- Ability to always remain alert during working hours
- Have sound judgement, strong analytical, critical thinking and decision-making skills
- Be self-motivated and committed to continued learning
- Previous experience in an alarm monitoring, call center environment or customer support role, involving considerable judgement and detail orientation is an asset

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Weekend availability

  • Station Operator

    1 month ago

    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...

  • Station Operator

    1 week ago

    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...

  • Station Operator

    2 months ago

    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...

  • Transfer Station Operator

    4 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**:36936 **Job Category**:Operations & Maintenance **Division & Section**:Solid Waste Management Services **Work Location**:TBD **Job Type & Duration**:Temporary, Full time **Hourly Rate**:$27.65 **Hours & Shift Information**: TBD, 40 hours per week: **Affiliation**: L416 Outside **Number of Positions Open**: TBD **Posting Period**:...

  • Station Operator

    1 month ago

    Toronto, Canada API ALARM INC. Full time

    **Job description**: a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide...

  • System Operator

    1 week ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • System Operator

    3 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • Manager, Stations

    20 hours ago

    Toronto, Canada Toronto Hydro Full time

    **WORK ILLUSTRATION**: The Manager, Stations (field) directs, supervises and coordinates work related to the operation, installation, construction, repairs, maintenance, commissioning and decommissioning all types of substation equipment, protective relay and control systems, station metering, distribution automation equipment, and SCADA systems. The...

  • Manager, Stations

    2 days ago

    Toronto, Canada Toronto Hydro Full time

    **WORK ILLUSTRATION**: The Manager, Stations (field) directs, supervises and coordinates work related to the operation, installation, construction, repairs, maintenance, commissioning and decommissioning all types of substation equipment, protective relay and control systems, station metering, distribution automation equipment, and SCADA systems. The...

  • Manager, Stations

    1 week ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION:The Manager, Stations (field) directs, supervises and coordinates work related to the operation, installation, construction, repairs, maintenance, commissioning and decommissioning all types of substation equipment, protective relay and control systems, station metering, distribution automation equipment, and SCADA systems. The incumbent is...

  • Manager, Stations

    2 months ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION:The Manager, Stations (field) directs, supervises and coordinates work related to the operation, installation, construction, repairs, maintenance, commissioning and decommissioning all types of substation equipment, protective relay and control systems, station metering, distribution automation equipment, and SCADA systems. The incumbent is...

  • Field Station Technician

    2 months ago

    Toronto, Canada SHIFT TRANSIT Full time

    Role: Field Station Technician Responsibilities and Duties: _Duties as assigned and varied in accordance with business needs_ - Maintain a safe and organized workspace and follow standard operating procedures. - Communicate with Duty Manager and other Field Technicians while on the job. - Respond to directives from the management team. - Perform Bike Share...

  • Station Chef

    18 hours ago

    Toronto, Canada Chelsea Hotel, Toronto Full time

    Prepare food to specific recipe standards following safe food handling practices. Provide customer service in various outlets including buffets and food stations. Manage and supervise station food preparation to meet the demands of service. Provide training and direction to Cooks and Kitchen Helpers. - Comply with all Hotel and Departmental procedures and...

  • Manager, Stations

    2 weeks ago

    Toronto, Canada Toronto Hydro Full time

    **WORK ILLUSTRATION**: The Manager, Stations (Design) is responsible for organizing, directing, and supervising resources in the Stations department to ensure quality stations distribution system designs are completed, approved and issued in a cost effective and timely manner. Specific responsibilities include oversight of: analysis, design drawings,...

  • Station Supervisor

    2 weeks ago

    Toronto, Canada API ALARM INC. Full time

    a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i. ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast. We are looking for mature, dedicated team members to provide alarm monitoring and...

  • Manager, Stations

    1 week ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION:The Manager, Stations (Design) is responsible for organizing, directing, and supervising resources in the Stations department to ensure quality stations distribution system designs are completed, approved and issued in a cost effective and timely manner. Specific responsibilities include oversight of: analysis, design drawings, contract...

  • Manager, Stations

    2 months ago

    Toronto, Ontario, Canada Toronto Hydro Corporation Full time

    WORK ILLUSTRATION:The Manager, Stations (Design) is responsible for organizing, directing, and supervising resources in the Stations department to ensure quality stations distribution system designs are completed, approved and issued in a cost effective and timely manner. Specific responsibilities include oversight of: analysis, design drawings, contract...

  • Station Agent

    4 weeks ago

    Toronto, Canada Turkish Airlines Full time

    Station Agent Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring...

  • Station Agent

    4 weeks ago

    Toronto, Canada Turkish Airlines Full time

    Station Agent Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring...

  • Station Agent

    4 weeks ago

    Toronto, Canada Turkish Airlines Full time

    Station Agent Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring...