Client Care Supervisor

2 months ago

Ottawa, Canada Dept_PhysLoc Full time

Position Overview
Reporting to the Manager of Client Care, the Client Care Supervisor assists the department with its Front Desk and Referrals operations. Duties include but are not limited to ensuring the effective delivery of Larga’s client service standards, assisting with the implementation of policies and procedures, training, supporting and motivating staff to ensure they deliver optimal customer service, and assisting with scheduling activities. This position is required to participate in rotational on-call shifts.
Key Responsibilities
- Supervision of staff
- Communicate expectations of roles and ensure that delivery of quality service is at the top of everyone's mind.
- Assist in maintaining accountability among staff to deliver quality customer service by ensuring they adhere to customer service standards and departmental practices and procedures.
- Assist the manager with executing and monitoring training and development activities for the Front Desk team, ensuring staff are fully trained in their roles.
- Provide support and input to the manager on performance management issues and activities.
- Assist in the management of escalated staff issues or concerns, i.e. absenteeism, punctuality, discipline, etc.
- Ensure staff is following Larga Baffin’s Health & Safety standards and security protocols and procedures.
- Maintain open lines of communication with all employees to facilitate both positive and constructive feedback on performance.
- Review electronic time sheets for all department staff to ensure accuracy.

Front Desk Operations
- Respond to client needs and queries by demonstrating a personal commitment to client service.
- Assist the Manager with creating and implementing Larga’s customer service standards within the department; provide suggestions to the Manager for improving procedures and/or protocols.
- Ensure check-in and check-outs are processed properly and that all arriving and departing clients are served in a timely manner with courtesy.
- Work closely with other departments (Facilities & Transportation, Food Services, etc.) to ensure client care staff are following established cross-department workflows.
- Act as an escalated point of contact for client complaints and/or issues; facilitate protocols for issuing warnings and ejections.
- Advise the manager of any security issues; provide suggestions or input on security protocols or procedures as necessary.
- Assist Referrals with queries or issues; ensure proper protocols for collecting necessary documentation and travel arrangements are followed.
- Assist front desk staff with issues or queries from external partners, such as OHSNI, the Government of Nunavut (Medical Travel), Hospitals, etc., and work to ensure effective and clear communication between external partners and Larga Baffin.
- Assist the manager in working with local partner hotels to secure accommodations for clients during peak periods.
- Monitor the accuracy, completion, and necessary follow-up of daily log activities. Complete follow-up activities as necessary.
- Assist in developing the schedule for the Front Desk and Referral staff.
- Act as a backup for Referrals and Front Desk to cover staff shortages and meet operational requirements.
- Maintains a standard of punctuality and reliability across the department.

Minimum Job Requirements
- Five (5) - seven (7) years experience in a customer service position with at least three (3)years of supervisory or team lead experience.
- Post-secondary education in Hospitality & Tourism or related field.

Knowledge, Skills & Abilities
- Knowledge of Inuit culture and values is considered an asset.
- Demonstrates a strong orientation and passion for customer service; shows patience and maturity to tactfully and diplomatically interact with clients, visitors, and staff.
- Ability to handle escalated or emergency client issues, i.e., discipline, facilitating warning and ejection processes, etc.
- Ability to analyze and interpret the needs of clients and offer the appropriate options and solutions necessary.
- Ability to supervise employees by maintaining accountability among staff, coordinating work assignments, and motivating and training staff to perform their roles confidently.
- Capable of managing multiple priorities and working under pressure.
- Strong training, coaching and mentoring skills are essential.
- Ability to build and maintain strong relationships with other members of the management team, external providers, and clients.
- Strong organization/decision-making skills and an aptitude for problem-solving.
- Highly flexible, with solid interpersonal and communication skills that allow one to work effectively in a diverse working environment.
- Ability to effectively communicate both verbally and in writing.
- Strong knowledge of MS Office Software (Word, Excel, PowerPoint, Outlook, etc.).
- Working knowledge and/or experience with a CRM system would be considered an asset.
- First Aid/CPR/AED certifie

  • Client Care Supervisor

    6 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line workers...

  • Client Care Coordinator

    6 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Supervisor, Client Care

    6 months ago

    Ottawa, Canada Larga Baffin Full time

    **Position Overview** Reporting to the Manager of Client Care, the Client Care Supervisor will assist the department with it’s Front Desk and Referrals operations. Duties include, but are not limited to, ensuring effective delivery of Larga’s client service standards, assisting with the implementation of policies and procedures, training, supporting and...

  • Client Care Supervisor

    6 months ago

    Ottawa, Canada Larga Baffin Full time

    Salary: **Position Overview** Reporting to the Manager of Client Care, the Client Care Supervisor will assist the department with it's Front Desk and Referrals operations. Duties include, but are not limited to, ensuring effective delivery of Larga's client service standards, assisting with the implementation of policies and procedures, training, supporting...

  • Part-time Client Care Coordinator

    6 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Client Care Service Desk Supervisor

    2 weeks ago

    Ottawa, ON, Canada Myticas Consulting Full time

    DESCRIPTION The Supervisor, Client Care Service Desk, reporting to the Manager, Advanced Technology and Client Care Services, supervises IT Service Desk operations including the IT call center, managing the service desk staff to ensure the highest level of IT services possible. The service desk unit consists of approximately 25 full-time and part-time...

  • Client Care Service Desk Supervisor

    2 weeks ago

    Ottawa, ON, Canada Myticas Consulting Full time

    DESCRIPTION The Supervisor, Client Care Service Desk, reporting to the Manager, Advanced Technology and Client Care Services, supervises IT Service Desk operations including the IT call center, managing the service desk staff to ensure the highest level of IT services possible. The service desk unit consists of approximately 25 full-time and part-time...

  • AGTA Home Health Care | Nursing Supervisor | ottawa, on

    1 week ago

    Ottawa, Canada AGTA Home Health Care Full time

    Job Title: CURRENTLY SEEKING FULL TIME HOME CARE NURSING SUPERVISOR (RN or RPN)-Ottawa & Surrounding Areas About the Role: We are seeking a motivated and experienced Registered Nurse (RN) or Registered Practical Nurse (RPN) to join our team as a Home Care Nursing Supervisor in Ottawa and surrounding areas. As a valued member of our team, you will be...

  • Client Care Laison

    6 months ago

    Ottawa, Canada Larga Baffin Full time

    Salary: 18$/hour **_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!_** **_Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents. _** **_A special thank you to all...

  • Client Care Laison

    6 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line workers...

  • Leadership Role: Home Care Nursing Supervisor

    1 week ago

    Ottawa, Ontario, Canada AGTA Home Health Care Full time $26

    Company Overview:We are a leading provider of home health care services, committed to delivering exceptional support to our clients and fostering a positive work environment for our staff.Salary: $100.00 per hourAbout the Job:This is an exciting opportunity to join our team as a Home Care Nursing Supervisor in Ottawa & Surrounding Areas. As a registered...

  • Supervisor, Client Care Service Desk

    4 weeks ago

    Ottawa, Canada Algonquin College Full time

    Department: Client Care Service Desk Position Type: Full-Time Administrative Salary Range: $85,529.00-$106,911.00-Annual Scheduled Weekly Hours: 36.25 Anticipated Start Date: February 03, 2025 Length of Contract: 1 year Posting Information Posting Closing Date: November 29, 2024 Please note: jobs are posted until 11:59 pm on the job closing...

  • AGTA Home Health Care | Nursing Supervisor | ottawa, on

    2 weeks ago

    ottawa, Canada AGTA Home Health Care Full time

    Job DescriptionWe are seeking a compassionate and motivated Full-Time Home Care Nursing Supervisor to join our team in Ottawa and surrounding areas. The ideal candidate will have a strong background in community nursing, leadership skills, and the ability to foster positive relationships with clients and staff.ResponsibilitiesAssess or arrange for initial...

  • Cyw - Group Home Supervisor

    6 months ago

    Ottawa, Canada Evolving Youth Care Full time

    **MUST BE DOUBLE VACCINATED AGAINST COVID-19** **SEEKING INDIVIDUALS WHO HAVE DIRECT GROUP HOME EXPERIENCE AND KNOWLEDGE OF THE CHILD, YOUTH AND FAMILY SERVICES ACT.** Evolving Youth Care Inc. has been providing a full spectrum of services to children and youth since 1998. Our homes are located throughout Ottawa and the surrounding areas, serving children...

  • Cyw - Group Home Supervisor - Carleton Place, On

    6 months ago

    Ottawa, Canada Evolving Youth Care Full time

    **MUST BE DOUBLE VACCINATED AGAINST COVID-19** **SEEKING INDIVIDUALS WHO HAVE DIRECT GROUP HOME EXPERIENCE AND KNOWLEDGE OF THE CHILD, YOUTH AND FAMILY SERVICES ACT.** Evolving Youth Care Inc. has been providing a full spectrum of services to children and youth since 1998. Our homes are located throughout Ottawa and the surrounding areas, serving children...

  • Senior Case Management Nurse for Travel Assignments

    3 days ago

    Ottawa, Ontario, Canada HealthEcareers - Client Full time

    Case Management Nurse Wanted for Travel Assignment in Ontario, CaliforniaHealthEcareers - Client is seeking a skilled case management nurse for a travel assignment in Ontario, California.About the PositionThe ideal candidate will collaborate with the healthcare team to assess, plan, facilitate and coordinate care for individual patients. Working within and...

  • Leadership Health Care Director

    2 weeks ago

    Ottawa, Ontario, Canada AGTA Home Health Care Full time

    We are an equal opportunity employer and value diversity in our workforce. At AGTA Home Health Care, we are seeking a compassionate and motivated Full-Time Home Care Nursing Supervisor to join our team.About the RoleThis is a full-time position with 40 hours per week, offering a competitive salary of $108,800 per year (based on $26.00 per hour), along with a...

  • Care Supervisor, Nursing

    7 days ago

    Ottawa, Canada CBI Home Health Full time

    Are you an RN or RPN who leads by example in meeting or exceeding clients’ expectations? Do you want to use your supervisory background to promote excellence in clinical service delivery? If so, you’re the type of professional who will excel as part of the CBI Home Health team in Ottawa. As a Nursing Care Supervisor within our CBI Home Health Services...

  • Home Health Care Manager

    3 days ago

    Ottawa, Ontario, Canada AGTA Home Health Care Full time $26

    Job SummaryNursing Supervisor needed for Home Health Care company in Ottawa and surrounding areas.As a compassionate and skilled leader, you will oversee a team of Personal Support Workers to deliver high-quality client-focused service that meets the standards of practice and company policies. Key responsibilities include developing care plans, conducting...

  • AGTA Home Health Care | Home Health Care Manager | ottawa, on

    1 week ago

    Ottawa, Canada AGTA Home Health Care Full time

    Job Overview We are a Home Health Care company seeking a positive and motivated individual to be part of our Team. Our organization values communication, leadership, and teamwork.Salary $26 per hour, 40 hours per weekJob Description As a Nursing Supervisor with AGTA Home Health Care, you will assess or arrange for the initial and ongoing assessments of...